UX User Experience Research Manager

About the role

AutoZone's UX Research Manager will have a passion to understand the "why" behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader, driving AutoZone's strategic and tactical UX Research roadmap to support design and product teams across the enterprise. The UX Research Manager is a strategic, hands-on research leader who drives deep user understanding across B2C, B2B, and employee experiences.

Responsibilities

• Oversee the triangulation of UX Research findings with analytics and marketing data to make data-driven design and product recommendations across the enterprise for retail, commercial, and store systems teams
• Prioritize the research roadmap in support of omnichannel experience strategies
• Guide the UX Research team to deliver a mix of strategic and tactical insights, in support of AutoZone's customer and employee-facing digital products
• Contribute to strategic and executional research projects, including independent research contributions
• Provide insights that lead AutoZone's design, product, and engineering to successfully deliver features and improvements that drive conversion, revenue, and retention
• Manage the hiring and training of internal UX Researchers and digital research-adjacent vendors
• Deliver results that influence the decisions of leadership and enterprise stakeholders
• Set research protocols, manage processes, documentation, and repositories, and provide guidance to more junior UX professionals

Qualifications

• Bachelor's Degree required. Graduate degree preferred in psychology, sociology, anthropology, human factors, cognitive science, computer science, human-computer interaction (HCI), related field or four years equivalent experience
• 7+ years conducting end-to-end user research for software or web-based products or equivalent experience
• Experience managing research teams
• Experience with eCommerce
• Experience with tools for usability testing and gathering in-product feedback, such as Qualtrics, Adobe Analytics, Dscout and/or UserTesting
• Must have experience communicating with product owners, business stakeholders, SEO, and Analytics
• Must possess excellent interpersonal skills and the ability to connect with both users and stakeholders to build trust and rapport, gather quality insights, and deliver timely, actionable insights
• Must possess excellent communication skills and the ability to translate complex findings into concise and actionable recommendations for a variety of stakeholders
• Must have excellent time, people, and project management skills
• Must be highly adaptable and have a continuous learning mindset with a curiosity and desire to expand understanding of users, stakeholders, and research tools