UX Researcher (Moderation Specialist)

Geo: Atlanta, Georgia, USA Short Term Contract: 2 November through 30 November, 2026 Pulse Labs is empowering insights and elevating experiences for the world's top technology companies. We're revolutionizing product development delivering human-centered, actionable insights at every stage of the product lifecycle from inception to market release and beyond. We empower top tech companies like Google and Amazon to create and refine paradigm-shifting mobile, smart home, smart vehicle, and AI products. We're looking for a UX Researcher with expertise in moderating qualitative research (e.g., IDIs and focus groups) to uncover meaningful user insights that shape product strategy, design decisions, and customer experience. Working directly with clients, you will help them design and execute qualitative research and will be a team-player who is an integral member of a talented and dedicated group of fellow UX researchers and analysts working in a fast-paced, rapid-response environment where rigor and quality are paramount. You'll dive deep into rich video and survey data to analyze and interpret findings and produce client-ready reports This is a 100% full-time (i.e., 40 hours per week) Atlanta, Georgia based position. At times, you will be required to work before and after standard work hours, including weekends, to ensure quality and on-time client delivery. If interested, please email your resume to ops-jobs@pulselabs.ai Key Responsibilities Work closely with customers to plan research projects according to customer requirements, timelines, and business goalsModerate in-vehicle research while participants drive around the city/suburbs, alongside an assistant who will serve as note-taker and tech specialist. Execute research projects ensuring sound research methodology and analysisModerate IDIs and focus groups, including preparing moderator guides and visual aidsCreate compelling Toplines, Scorecards, Executive Summaries, Final Reports, Slide Decks, etc. Provide support to customers throughout the research planning, execution, and delivery process that may include presenting research findings up to the Director or VP levelWork closely with the Panel and Research Operations team members assigned to your projects to ensure execution is on track and data collected aligns with the requirementsAnalyze research study responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for customers Preferred Qualifications Masters Degree Experience working in an agency or consulting environment conducting researchExperience working at or with early-to-mid stage startupsExperience working at or with FAANG/top tech companies Requirements 3+ years working in a qualitative research role in a detail-oriented research operations environment3+ years of IDI and focus group moderation experience (remote and in-person)Excellent written and verbal communication in bothExpertise with data collection, analysis, and interpretationExpertise leading complex, multi-faceted research projectsKnowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UXPrior success maintaining strong relationships with customers, vendors, and team membersHigh attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative dataAbility to translate qualitative insights into actionable recommendations and present in compelling reportsComfort presenting your own research and research prepared by others to senior-level stakeholdersA strong sense of ownership, transparency, detail-orientedness, and ability to self-initiateVery comfortable using emerging technologies and different software systems. High comfort working with Google Docs, Google Sheets, or similar productsCollaborative attitude and ability to foster a positive work environmentExperience and comfort working on a team of researchers as well as with operations personnel in a rapid-response, often ambiguous environmentUndergraduate degree in psychology, research methods, human-computer interaction, sociology, or related field.