UX Researcher | Contractor-NYC

About the role

AnswerLab is seeking a contract UX Researcher based in NYC. The ideal candidate must be comfortable conducting in-person sessions.

Who We Are

AnswerLab is a UX research and experience strategy firm that partners with global brands to create experiences that people love. Our clients include Amazon, American Express, Google, and Meta. We focus on uncovering the "why" behind user behavior and transforming it into clear, directional insights that drive measurable business impact.

Who You Are

• Passionate about research: enjoy learning new methods, tools, and technologies, and thinking deeply about human-centered issues.
• A proactive, adaptable, and organized individual: ready to explore creative solutions to challenges and manage multiple tasks effectively.
• Experience leading research studies, including consulting on research methodology, developing moderator guides, and moderating user experience research studies.
• Comfortable working with stakeholders and clients, bringing them into the research experience and listening to their needs.
• Open to a range of consulting and research backgrounds, including UX research, market research, academia, public health, etc.
• Availability to attend in-person research sessions or client meetings at our NYC office or designated client sites.

The qualified candidate will be responsible for

• Building trusted relationships with clients, providing consultative guidance, and recommending/implementing solutions to drive the research process forward.
• Leading UX research studies end-to-end, including consulting on research methodology or project scope, developing moderator guides, consulting with clients on prototype development, moderating remote and in-person user experience research studies, analyzing research findings, crafting recommendations, and developing presentations.
• Collaborating with clients to ensure the report meets their business needs and presenting findings and recommendations to client teams.
• Exploring creative solutions to research challenges, such as improving internal processes or establishing best practices with clients.
• Continuously developing research and consultative skills, creating research experiences that our clients, participants, and colleagues love, and delivering impactful results.
• Keeping projects on schedule and within scope and budget.
• Contributing to AnswerLab’s knowledge library by documenting best practices and sharing expertise with internal initiatives and learning experiences.

Qualifications

• 4+ years of hands-on experience conducting qualitative research, preferably in the UX space or a related research field.
• Experience leading consulting engagements with clients/stakeholders, either in research specifically or with a management consulting firm that uses analytical data to support conclusions.
• Designing and writing discussion guides, screeners, test protocols, and final reports.
• Using online/remote tools for conducting research (e.g., Zoom, WebEx, GoToMeeting, etc.).
• Conducting presentations with senior-level business managers and executives.
• Demonstrated ability to work independently, produce high-quality deliverables for clients, and think creatively and solve problems.
• Ability to engage with business and research managers in Fortune 500 companies.
• Excellent communication skills and the ability to facilitate discussions.
• Ability to work in a fast-paced deadline-driven environment, manage competing priorities, and be an independent problem-solver.
• Presentation skills, including building slide decks and presenting results and recommendations to clients.
• Undergraduate and/or advanced degree in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction, or a related discipline with a solid foundation in research-based design using qualitative methods.

Core Values

• Build trust
• Provide amazing service
• Support and encourage inclusivity
• Jump in to help others
• Handle change with flexibility
• Innovate our products and processes
• Explore creative solutions to challenges
• Make AnswerLab a great place to work

Physical Requirements

• Overtime may be required to meet project deadlines.
• Sitting for extended periods.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.

Job Type

Full Time

Location

New York, NY