Contract UX Researcher

The Role

Nadia Care is looking for a contract UX Researcher to lead member discovery research. This role is central to our Q3 2026 strategy. You'll conduct member interviews across a mix of modalities, synthesize findings, and develop personas that will directly inform our product strategies.

What You'll Do

• Design and refine a lean interview guide (building on an existing question bank)
• Design and implement a member outreach strategy, including identifying and testing recruitment channels and adapting the approach over time using formats like focus groups or group calls where 1:1 volume falls short
• Cover member interviews weekly in coordination with our Maternity Navigators and Outreach team
• Identify friction points including login hurdles, platform preferences, and SDOH-related barriers
• Synthesize qualitative findings into clearly defined member personas, surface early retention signals, and recommend triggers or interventions the product and care teams can act on quickly

What We're Looking For

• 3+ years of UX or qualitative research experience, ideally in healthcare or another healthcare-adjacent space
• Strong qualitative research skills: you're comfortable with unstructured conversations and can pull patterns out of messy, real-world data
• Sensitivity to the unique dynamics of member interactions
• Experience coordinating with clinical or care team staff (navigators, case managers, CHWs) to conduct research
• Ability to move fast

Engagement Details

• This is a part-time contract role (~20 hours/week) for approximately 4 months, with potential to extend. Fully remote with occasional coordination calls with the product and care teams.