UX Researcher Consultant

Key Responsibilities

• Uncover user experience goals, needs, and priorities, and deliver actionable research that impacts solutions
• Coordinate multiple projects to completion, and drive adoption of user experience practices in the organization
• Run research studies from start to finish, including developing a realistic research plan and materials, coordinating study launches, and analyzing & synthesizing data into actionable insights
• Avoid assessing a project's scope, determine appropriate research and study questions, and identify appropriate methods, clearly communicating reasoning to the approach
• Advocate for employees by articulating research findings and product ideas through clear and insightful presentations and work directly with design and technical teams to realize the recommendations
• Proactively engage with multiple project stakeholders, including product managers, engineers, and designers to define research methodology
• Work with cross-functional partners to drive consensus across teams and advocate solutions that balance the needs of our users with our business goals, advocating for employees across the company

Skills and Competencies

• 7+ years of hands-on research experience applying research in an industry setting
• Mastery in a broad range of mixed methods (qualitative and quantitative) research, their tradeoffs and best application of methods within time constraints, and ability to explain rationale for each method
• An understanding of the technology development cycles and can time research to have maximum impact
• Skews towards a structured way of conducting research, with an interest in contributing to scaling research operations across the org
• Strong organizational, planning, and time management skills
• Excellent collaboration & communication skills with the ability to clearly articulate a problem space, sometimes in various ways to meet the needs of different recipients
• Experience using remote research tools (like UserZoom, UserTesting, Miro etc.)
• A flexible schedule to facilitate meetings across international time zones (crucially: spanning California to Europe time zones)