UX Researcher

About the Role

Join a forward-thinking organization leading innovative digital experiences and enterprise AI solutions. As a UX Researcher, you will be at the forefront of shaping strategic decisions that influence products, services, and operational excellence. This is an exceptional opportunity to establish and scale a research function, working alongside cross-disciplinary teams to embed human insight into enterprise-level strategies and customer experiences. You will design and execute complex, multi-method research programs to uncover customer, employee, and operational insights that drive impactful decisions.

In this role, you will lead a growing research team, develop standards for responsible and accessible research, and partner closely with senior stakeholders to turn findings into clear, actionable recommendations. Your work will directly influence high-priority initiatives across client platforms and enterprise AI projects.

Responsibilities

• Design and execute qualitative and quantitative research programs to drive strategic product and operational decisions.
• Lead and mentor a growing team of researchers while establishing best practices and standards for research excellence.
• Partner with executive leadership and cross-functional teams to translate complex insights into actionable strategies.
• Ensure research methodologies adhere to privacy, accessibility, research ethics, and responsible AI practices.

Required Qualifications

• Experience: 8+ years in UX, design, or customer research, with a proven track record of building or scaling research functions.
• Methodology Expertise: Deep knowledge of qualitative and quantitative research methods tailored to complex enterprise platforms.
• Leadership: Proven ability to lead research teams, set standards, manage external research vendors, and foster an inclusive culture.
• Strategic Thinking: Strong capability to align research insights directly with product, service, and enterprise strategies.
• Communication: Exceptional skills in presenting complex data to executive audiences and cross-functional partners.
• Education: Bachelor's degree in HCI, Psychology, Anthropology, Design, or a related field.
• Compliance & Ethics: Working knowledge of research ethics, data privacy, accessibility, and responsible AI practices.

Preferred Qualifications

• Advanced degree (Master's or Ph.D.) in HCI, Behavioral Science, or a related discipline.
• Experience conducting research on AI-enabled, conversational, predictive, or automated user experiences.
• Background in operational sectors such as facilities management, workforce technology, or real estate.
• Experience unifying research, market intelligence, product analytics, and operational data into cohesive insight systems.