UX Researcher
About the role
This role is for a senior researcher who will set the tone for research across product design, communications, and customer success efforts. They will work with designers, analysts, and service design practitioners to synthesize qualitative and quantitative data and help teams better understand user needs.
Responsibilities
- Support team designers and analysts to facilitate or moderate sessions
- Ensure the quality and structure of research findings feeding our research repository
- Turn qualitative and quantitative findings into insights that shape design, content, and customer-facing strategy
- Manage participant recruiting
- Present findings and recommendations directly to stakeholders and leadership
- Partner with design and engineering leads to align research with design and delivery milestones
Requirements
- Bachelor’s degree in human behavior or related field, or equivalent experience
- 4+ years of CX/UX research experience, planning and running studies in person and remotely
- Experience training or mentoring junior researchers in research best practices
- Working knowledge of both generative and evaluative research methods (card sorting, journey mapping, moderated and unmoderated testing)
- Comfort integrating qualitative and quantitative data into a single narrative
- Practical experience using gen-AI or agentic tools (NotebookLM or similar) to support a research workflow
- Proficiency with collaboration tools like Figma, Confluence and standard research tooling at a team-wide or enterprise scale
Qualifications
- Master's Degree
- Experience on a large-scale federal IT program
- Prior experience leading a research workstream or team
- Familiarity with SAFe delivery
Skills
- Security Clearance: Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position
Benefits
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience.
Pay
The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $91,300—$184,900 USD
Schedule
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience.
Benefits
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience.
Equal Employment Opportunity
We are committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
California Specific Information
If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.