UX Product Designer

Great employee experiences don't happen by accident — they're designed. At Citi, we believe that the tools people use every day at work should be just as intuitive, seamless, and delightful as the best consumer apps out there. Our UX team is on a mission to transform our Human Resources apps and systems — from onboarding and benefits to performance and beyond — turning friction into flow and complexity into clarity. If you're passionate about putting people first, obsessed with crafting digital experiences that genuinely make life easier, and excited by the idea that great design can elevate the everyday moments of someone's working world, then this is the role for you. All applicants must have a case study or portfolio and present a walkthrough during the interview.

About the Role

As a Mid-Level UX Designer, you'll be contributing directly to the design of our digital products. Working in concert with Product and Engineering partners and UX Research colleagues, you'll be applying your skills and experience to create high-quality designs in all stages of the UX design process - including ideation, wireframing, prototyping, and high-fidelity design.

Responsibilities

• Work closely with research, stakeholders, product managers, and engineering teams to brainstorm and co-create ideas, approaches, and solutions
• Create wireframes, prototypes, and high-fidelity designs using Figma, along with our established Design System
• Ensure that designs follow best practices and use research & testing to inform and validate
• Confidently challenge the status quo, encouraging all involved to address root causes to ensure the best outcome for users
• Apply a positive and constructive attitude to all feedback
• Deliver high-quality design assets to the engineering team, along with clear guidance to ensure all aspects of the designs are fully understood
• Provide ongoing support to engineering, with regular UX review checkpoints to ensure quality and that the system is being built as designed
• Keep up to date with the latest UX practices, innovations, and tools
• Ensure all designs comply with ADA/WCAG standards for accessibility
• Deliver on time, identifying and managing risks to ensure timelines are met, and escalating where needed
• Assist and train new UX starters in the team
• Contribute to the wider UX community of practice

Requirements

• 3+ years of industry UX Design experience
• Strong attention to detail, analytical skills, and problem-solving
• Experience on complex, enterprise-scale or consumer design projects
• Creative flair and a good eye for design
• Excellent written and oral communication skills
• Excellent skills in professional design tools, such as: Figma, Sketch, AdobeXD, InVision
• Experience working with Design Systems
• Practical experience using AI-enabled design tools (e.g., generative design, AI-assisted prototyping or content generation), with the ability to critically evaluate AI outputs and integrate them effectively into the design process
• Bachelor's Degree

Desirable Skills

• Keen interest in, or knowledge of, banking or finance
• HTML/CSS Development Skills
• Participation in external UX groups or communities
• Master's Degree

Benefits

• Competitive employee benefits, including medical, dental, and vision coverage
• 401(k) plan
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
• Discretionary and formulaic incentive and retention awards for eligible employees

Pay

Full-time salary range: $96,960.00 - $145,440.00

Schedule

Full time

Location

Tampa, Florida, United States