UX Designer (Secret or TS Clearance Required)

Key Responsibilities

• Contribute to the modernization of legacy systems through user-centered applications, by applying human-centered design principles across the full product lifecycle.
• Translate complex business processes, technical constraints, and mission requirements into intuitive UX/UI solutions for enterprise users (e.g., personnel vetting, adjudication workflows).
• Design end-to-end user experiences including: User flows, wireframes, interactive prototypes and high-fidelity UI designs and specifications.
• Ensure alignment with federal UX/UI standards, including Section 508 accessibility and system-specific design systems (e.g., NBIS UI/UX Playbook).
• Support and participate in usability testing by observing representative users performing key workflows and capturing qualitative insights.
• Collaborate with product teams to validate concepts and inform iterative design improvements.
• Translate research findings into actionable design updates that improve usability, efficiency, and user satisfaction.
• Support implementation of UX measurement tools to track user behavior and feature usage.
• Analyze UX metrics (e.g., task success, feature adoption, workflow completion) to inform design decisions and continuous improvement.
• Contribute to reporting on user experience outcomes to guide product prioritization and roadmap decisions.
• Work within Agile (SAFe) delivery teams to design iteratively alongside developers, product owners, and engineers.
• Collaborate in sprint planning, design reviews, and program increment (PI) demos to ensure UX is integrated into delivery.
• Ensure designs are feasible within CI/CD pipelines and align with system architecture and technical constraints.
• Apply and contribute to shared UI components, patterns, and design systems to ensure consistency across enterprise applications.
• Support integration with common services and platforms to promote interoperability and standardized user experiences.
• Produce clear UX/UI documentation, including design specifications, interaction patterns, and user guidance.
• Support development of training materials and user-facing documentation to enable system adoption.
• Incorporate user feedback and support insights into ongoing UX enhancements.

Required Qualifications

• Active Secret security clearance, with eligibility to obtain and maintain a Top Secret clearance.
• 2+ years of professional experience in user experience design, interaction design, or a closely related field.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Qualifications

• Top Secret security clearance.
• Bachelor's degree in related field.
• Experience designing for complex, multi-step workflows or enterprise applications.
• Working knowledge of Figma for design and prototyping.
• Strong collaboration skills across cross-functional teams (design, engineering, product).
• Ability to communicate design decisions clearly and adapt based on feedback.
• Experience working on federal or highly regulated systems (e.g., DoD, security, or identity platforms).
• Exposure to the U.S. Web Design System (USWDS) and federal accessibility standards.
• Experience collaborating with developers in Agile or iterative delivery environments.
• Familiarity with UX analytics and behavioral measurement tools.
• Experience supporting modernization of legacy systems into cloud-based platforms.