UX Designer, Product

About The Company

Point Inside was founded in 2009 with the vision of becoming the world's leading indoor mapping and indoor location-based services platform. Over the years, the company has established a strong presence in the retail and travel sectors, leveraging innovative technology to enhance indoor navigation and customer experiences. Recognizing new opportunities beyond its core business, Point Inside pivoted in 2020 to explore last-mile package delivery within large indoor environments. This strategic move led to the development of Bootworks by Point Inside, a startup venture aimed at revolutionizing indoor delivery logistics. The company's mission is to reduce resource consumption, optimize delivery processes, and increase shipping capacity without significant capital investment, ultimately transforming the logistics landscape inside complex indoor spaces such as malls and large commercial buildings.

About The Role

Point Inside is seeking a talented and collaborative UX Designer to lead the design and user experience development for the Bootworks indoor delivery product. The ideal candidate will have a passion for creating intuitive, user-centered interfaces and a keen eye for identifying opportunities to enhance user workflows. This role involves working closely with product managers, delivery operations teams, and end-users to design solutions that improve delivery efficiency, accuracy, and overall customer satisfaction. The UX Designer will establish platform UX/UI standards, document workflows, and ensure the seamless integration of design across mobile applications used by delivery personnel and customers. This position offers an exciting opportunity to influence the future of indoor logistics technology while working in a dynamic, innovative environment.

Qualifications

• 4+ years of experience in graphic design
• 2+ years of experience in UX design
• 2+ years of experience designing for native mobile applications
• Proficiency with UX research methodologies
• Experience managing the complete UX design process from discovery to deployment
• Strong ability to accept and incorporate feedback
• Proficiency with design and prototyping tools such as Figma, Sketch, InVision, or Adobe Creative Suite
• Legal authorization to work in the US and availability to work during West Coast business hours

Responsibilities

• Lead the UX design efforts for the Bootworks delivery app and related technologies, ensuring an intuitive and efficient user experience
• Collaborate with product and delivery operations teams to identify workflow improvements and implement process enhancements within the app
• Design and refine the customer-facing delivery app experience to optimize usability and satisfaction
• Establish and maintain platform UX/UI standards to ensure consistency across products
• Analyze and document delivery workflows, identifying opportunities for streamlining and automation
• Conduct UX research to gather insights and validate design decisions
• Create prototypes, wireframes, and visual designs to communicate concepts effectively
• Work iteratively with stakeholders to incorporate feedback and improve designs

Benefits

• Comprehensive health and life insurance benefits package
• Ten company-paid holidays and generous paid time off
• 401(k) retirement plan with company matching contributions
• Healthy-living subsidy to promote wellness
• Salaried position with competitive stock options
• Part of a fully remote team, with flexible work arrangements