UX Designer II

Job Summary

The UX Designer II works as part of the UX Design team at Extra Space to enhance digital user experience over multiple platforms (Website, My Account, Kiosk, Mobile Apps, Customer Service Software, and Store Manager Software.) The Designer works cross-functionally with Web Ops, Product, Marketing, CX, Data Science, and Engineering to identify specifications and meet company and user goals. The Designer produces ideas and presents them to key stakeholders in the company.

Duties & Responsibilities

• Design holistic experiences for users that support their goals and intended outcomes
• Design intuitive, usable, and engaging experiences for multiple devices and platforms using Figma
• Work with product, web ops, and engineering to understand product specifications
• Find creative and innovative ways to solve UX problems
• Conduct user research and usability testing and distill that feedback into actionable data
• Analyze qualitative and quantitative data to make data-informed decisions for your designs
• Support experimentation efforts by helping define hypotheses, success metrics, and UX benchmarking
• Analyze user behavior, feedback, and performance metrics to identify friction points and opportunities for optimization
• Present and communicate design recommendations to stakeholders clearly, supported by rationale tied to user needs, business goals and available data
• Stay informed on competitors, industry trends, UX best practices, emerging technologies, and AI tools that can improve our processes and products
• Work independently to provide design solutions and seek out clarity when needed
• Contribute ideas to the backlog based on research, analytics and customer insights
• Proactively contribute to projects outside of the day-to-day work, process improvements, and UX goals
• Able to work within existing design system and brand guidelines and contribute to creating or evolving guidelines as needed
• Ensure that work meets WCAG AA standards for accessibility

Qualifications

• BS degree or relevant work experiences with a focus on user experience and interaction design
• 3-5 years of experience in UX Design

Competencies

• Understanding of core UX design concepts and principles
• Advocates for experiences that consider both the goals of the user and the business
• A thorough understanding of interaction design and information architecture
• Proficient in Figma and the Microsoft Suite
• Knowledge of Quantum Metrics is preferred, but not required

Ability

• To work effectively in a collaborative environment to create delightful experiences for our customers

Work Environment & Physical Requirements

• Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required.
• Close visual acuity required to perform work at computer terminal.
• No exposure to adverse environmental conditions.
• Requires repetitive typing motion, talking, hearing, grasping and feeling.

Disclaimer

The job description outlines the general nature and scope of work employees perform in this role. It's not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position. The company reserves the right to modify, revise, or update the job description to meet business needs. If you are a current Extra Space employee, please apply through Jobs Hub in Workday. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applications Deadline: Applications will be accepted until the position is filled.