UX Designer

Description Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us. Vector Solutions is a leading, AI-enabled performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us. We are seeking a curious, research-minded designer to join our central UX team and own the experience for several of our public safety products. This role is for someone who would rather talk to a customer than guess. You'll spend real time on customer calls, in discovery sessions, and in usability tests, and you'll turn what you learn into design decisions your product team can act on. Our team works research-first: every designer plans and runs their own research, with coaching from our UX researcher. Our team works hard to stay at the leading edge of AI-driven design. We prototype almost exclusively in working code, and we keep exploring new ways AI can make our research and design work faster and better. If you already build this way, great. If you don't yet, we'll teach you. We care more about how you think and the questions you ask than about any one tool. What You'll Own You'll be the lead designer for three products in our public sector portfolio. Together they serve firefighters, EMS crews, law enforcement officers, and the people who lead them. Target Solutions: our flagship training and compliance platform for public safety agenciesCheck It: digital checklists and inventory tracking that crews use to keep apparatus and equipment readyGuardian Tracking: documentation and early-intervention tools that help leaders support and develop their people These are complex, workflow-heavy products used in high-stakes jobs. Getting them right takes time with the people who use them every day. What You'll Do Research and discovery (the biggest part of the job) Join customer calls, site conversations, and discovery sessions. Ask good questions, follow up on unexpected answers, and dig for the real problem behind a feature request.Partner with our UX researcher on interviews, usability tests, surveys, and concept validation, and grow into planning and leading your own studies over time.Synthesize what you hear into clear insights, then share them so product managers and engineers can act on them.Use product analytics and support data alongside interviews to see where users struggle. Design and prototyping Turn research into design solutions, from problem framing through validated, build-ready designs.Build interactive prototypes in code with AI tools like Claude Code, and put them in front of users early and often.Use and contribute to our shared design system and UX patterns so our public sector products feel consistent. Collaboration Work closely with product managers, product owners, and engineers in an agile environment. Help shape what gets built, not just how it looks.Explain your design rationale and research findings clearly to stakeholders and partners.Take part in team critiques and research share-outs, and help shape how our team works. What We're Looking For 3+ years designing digital products, ideally in enterprise or SaaSHands-on UX research experience: you've planned studies, run interviews or usability tests yourself, and turned what you learned into product decisionsA portfolio and/or case studies that show your process, including how research shaped your design decisionsDeep curiosity about people and their work. You can join a customer call cold, build rapport quickly, and ask open, non-leading questions.Comfort with ambiguity. You can frame a fuzzy problem, decide what to learn first, and move forward.Clear communication and storytelling with customers, stakeholders, and technical partnersInterest in AI-assisted design and a willingness to learn to prototype in code. Prior coding experience isn't required.Experience working in agile product teamsExperience with research tools such as Dovetail, UserBrain, User Interviews, or RespondentFamiliarity with accessibility principles and designing for scaleBachelor's degree in Design, HCI, Human Factors, Psychology, Anthropology, or a related field, or equivalent experience Nice to have Experience prototyping with Claude Code or other AI coding tools, or basic HTML, CSS, or JavaScriptExperience with product analytics tools such as HeapFigma proficiencyExperience in public safety, e-learning, or compliance-driven industries What You Can Expect From Us Friendly, open, and casual work environmentComprehensive benefits package effective the first of the month after hireMatching 401(k) retirement planHealthy work-life balance with flexible work arrangements and generous time offGenerous referral incentive programTuition Reimbursement ProgramPet InsuranceOnePass Gym/Wellness Discount ProgramCalm Health-Employee MembershipCompany social eventsEmployee Resource GroupsPhilanthropic opportunities What We Value Teamwork - Above all, we’re a team. We give and value feedback. We support each other, respect each other, and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.Customers First - Our customers’ success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.Make a Difference - It’s not a job; it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.Act Now - We act with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good.Curiosity - We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.Ownership - We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own. Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran. The base salary range provided is a good-faith estimate at the time of posting. Actual pay may vary based on factors such as skills, qualifications, experience, and work location. Compensation will always comply with applicable state and local pay laws, including but not limited to those in California, Colorado, New York, and Washington. Compensation Range: $100K - $120K