UX Designer

Responsibilities

• Deliver comprehensive UI UX design solutions for complex digital journeys that make digital products intuitive accessible and efficient for diverse customer segments in the cards and payments ecosystem.
• Create detailed user flows wireframes and interactive prototypes that translate business requirements into clear visual narratives and reduce friction across all key transaction and servicing pathways.
• Design high fidelity user interfaces that reflect an established design system while continuously refining visual language typography color and layout to support brand consistency and performance objectives.
• Conduct usability reviews and heuristic evaluations that reveal pain points in existing experiences and provide prioritized recommendations that measurably improve task success and user satisfaction.
• Partner with product managers and business stakeholders to clarify requirements and transform complex regulatory and compliance needs into simple transparent and reassuring user experiences.
• Collaborate closely with engineering teams in a hybrid work setup to ensure design feasibility provide implementation ready assets and support design quality throughout build and release cycles.
• Apply human centered design methods including persona development journey mapping and scenario definition to ensure solutions address the needs of cardholders merchants and operations teams in payments contexts.
• Document and maintain design specifications patterns and usage guidelines that enable consistent delivery across multiple channels and promote scalable experience management practices.
• Use qualitative and quantitative insights such as feedback sessions analytics and behavioral patterns to refine flows and prioritize enhancements that drive adoption and reduce support overhead.
• Champion accessibility and inclusive design principles by embedding standards into layouts interactions and content strategy so that experiences remain usable for individuals with diverse abilities.
• Guide backlog refinement and design planning activities by estimating design effort sequencing tasks and aligning deliverables with sprint goals in collaboration with cross functional teams.
• Support continuous improvement of design operations by proposing improved workflows tools and documentation practices that accelerate delivery while protecting experience quality.
• Contribute domain knowledge of cards and payments processes when available to help the organization design trustworthy secure and compliant experiences that strengthen financial confidence in society.

Qualifications

• Demonstrate extensive experience of ten to thirteen years in end to end UI UX design for digital products or platforms with a strong portfolio that showcases complex problem solving and refined visual craft.
• Show proven capability in planning and facilitating user research activities such as interviews or usability tests and in transforming findings into actionable design improvements.
• Display strong understanding of information architecture interaction design and content hierarchy and apply these concepts to build clear and predictable navigation structures.
• Bring practical familiarity with cards and payments domains as a beneficial asset and use that knowledge to align flows with typical customer scenarios such as card issuance transaction review and dispute handling.
• Apply knowledge of accessibility standards and responsive design techniques to ensure experiences work consistently across device types and usage contexts.
• Communicate clearly and constructively with product engineering and operations partners in both remote and office settings to ensure shared understanding of design intent and constraints.
• Manage time and scope effectively by prioritizing design tasks handling multiple initiatives and maintaining attention to detail under tight delivery schedules.
• Embrace continuous learning in UI UX practice by staying informed about emerging tools patterns and industry trends relevant to financial technology and digital payments.