UX Designer

Responsibilities

• Lead meetings with users, clients, product sponsors and technology to understand project requirements
• Plan and perform UX research, define IA, user journeys, and create personas
• Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics
• Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
• Perform relevant testing to validate and inform design decisions
• Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite
• Apply a positive and constructive attitude to all feedback
• Use and contribute to the approved design system
• Contribute to design standards and best practices
• Provide detailed handover to development teams, ensuring they have all they need to implement the designs
• Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
• Keep up to date with the latest UX practices, innovations, and tools
• Ensure all designs comply with ADA/WCAG standards for accessibility
• Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
• Help to train, support, and develop junior team members
• Confidently challenge substandard work by other team members, and provide coaching and guidance to resolve
• Contribute to the wider UX community of practice
• Identify and articulate design and technical conflicts between colleagues and/or local stakeholders and help to resolve these
• Promote the value of UX within the wider organization
• Adequately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 6 - 10 years of relevant experience
• Strong attention to detail & analytical skills
• Significant experience on complex, enterprise-scale design projects
• Excellent communication and presentation skills
• Excellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.
• Experience in using/creating design systems
• Keen interest in, or knowledge of, banking or finance
• HTML/CSS Development Skills
• Participation in external UX groups or communities