UX Designer, Amazon Delivery Customer Experience

About the role

Amazon Delivery’s Customer Experiences team (ADX CX) is seeking a Senior UX Designer to pioneer the future of delivery choice experiences. In this role, you’ll help re-imagine how millions of customers understand and select the best delivery option to suit their unique needs. You’ll work directly with senior leaders and multi-disciplinary teams across partner organizations, uncovering insights that bridge the gap between customer needs and delivery capabilities. Your vision will simplify complex logistics into clear, meaningful options, crafting interfaces that make these into moments of customer delight and confidence.

Responsibilities

• Bring forward innovative ideas and solutions and raise the bar on customers’ experience with delivery
• Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights
• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions
• Quickly and thoroughly create user flows, wireframes, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data
• Present design work to UX partners, cross-disciplinary teams, and executive leaders

About the Team

The Amazon Delivery’s Customer Experience team (ADX CX) is a diverse group of designers and researchers that share experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone’s unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide.

Basic Qualifications

• 3+ years of design experience

Preferred Qualifications

• Have an available online portfolio

Pay

USA, WA, Bellevue – $117,800.00 – $160,000.00 USD annually