Senior UX Designer, Amazon Delivery Customer Experience

About the role

The Amazon Delivery’s Customer Experiences team (ADX CX) is seeking a Senior UX Designer to revolutionize how customers choose the best delivery option. This role involves working with senior leaders and multidisciplinary teams to create intuitive interfaces that enhance customer satisfaction.

Responsibilities

• Bring forward innovative ideas and solutions to elevate customer experience with delivery
• Effectively advocate and design for the customer using data such as market analysis, customer insights, technical constraints, and business insights
• Partner closely with business and development teams to balance immediate changes with long-term scalable solutions
• Create user flows, wireframes, visual designs, and prototypes to support decision-making and development
• Assess and optimize the effectiveness of new and existing features through validation techniques like usability testing, user research, and analyzing analytic data
• Present design work to UX partners, cross-disciplinary teams, and executive leaders

About the Team

The Amazon Delivery’s Customer Experience team (ADX CX) is a diverse group of designers and researchers committed to enhancing customer experiences. They collaborate to improve the overall delivery journey, focusing on operational and transportation experiences. The team values authenticity, inclusivity, and a passion for solving complex problems.

Qualifications

• 7+ years of design experience
• Available online portfolio
• Experience defining and maintaining design patterns and UX standards
• Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
• Experience with best practices for User Interface Design, Information Architecture, and Interaction Design
• Experience in life cycle design projects from design strategy through execution
• Experience designing customer-facing retail products
• Experience designing and managing workflows with AI tools
• Experience designing customer-facing retail products

Preferred Qualifications

• Experience acquiring user data (e.g., conducting usability studies, performing user research)
• Experience creating personas and journey maps
• Experience presenting designs and collaborating with all levels of the organization
• Experience providing and effectively communicating strategic and tactical recommendations based on data
• Experience presenting to and effectively advising senior leaders outside of design