UX/CX Specialist SME

SHR is a premier technology integrator solving our nation’s most complex modernization and readiness challenges across the defense, federal civilian, and intelligence markets. Our robust portfolio includes high-end solutions in systems engineering and integration, enterprise IT (including cloud services), cyber, software, advanced analytics, and AI. We integrate the best components from our own portfolio and partner ecosystem to deliver innovative, effective, and efficient solutions.

About the role

We are seeking a UX/CX Specialist SME to serve as FEMA’s authoritative expert for human-centered design, service design, and customer experience across enterprise cloud modernization and disaster response digital services.

Responsibilities

• Develop organization-wide CX strategy and design standards.
• Lead service design across multiple systems/program portfolios.
• Advise senior leadership on CX metrics, digital adoption, and usability risks.
• Oversee comprehensive user research programs and accessibility governance.

Requirements

• 10+ years of relevant working experience in a similar role.
• Advanced UX research and interaction design.
• Deep knowledge of accessible design for federal systems.
• Experience integrating UX with Agile/DevSecOps teams.

Qualifications

• Bachelor's degree in Design, Communications, Marketing, or related field.
• Agile or UX certification preferred.

Clearance Requirements

• U.S. Citizenship.
• Ability to obtain Public Trust.
• Active Public Trust is preferred.
• FEMA Public Trust is highly preferred.

Benefits

• Comprehensive benefits package including health, dental, and retirement plans with company match.
• Paid time off and federal holidays.
• Professional development support.