UX Architect

About the role

A leading financial services organization is seeking a UX Professional (Architect/Designer) to support and enhance the digital payments experience across customer-facing platforms. This hybrid contract opportunity is available to candidates located near major corporate office locations, with a preference for individuals within commuting distance of an office to support potential long-term opportunities. This role is ideal for a senior design professional who excels at connecting user needs, business objectives, and technical capabilities.

Responsibilities

• Partner closely with product, engineering, research, and content teams to design scalable experiences that improve customer satisfaction while supporting critical business initiatives.
• Use AI-powered tools to enhance design workflows, research synthesis, and productivity.
• Communicate, facilitate, and manage stakeholders effectively.
• Design complex customer-facing digital experiences.

Requirements

• 7+ years of Product Design, UX Architecture, UX Design, or related experience.
• 7+ years collaborating with product, engineering, design, content, and user research teams.
• Proven ability to influence product and engineering decisions without direct authority.
• Strong experience working within Agile, Kanban, or similar delivery methodologies.
• Experience developing user stories, jobs-to-be-done, acceptance criteria, and business requirements.
• Demonstrated experience using AI-powered tools to enhance design workflows, research synthesis, and productivity.
• Strong communication, facilitation, and stakeholder management skills.

Qualifications

• Master's degree in Computer Science, Engineering, Human-Computer Interaction, or a related technical discipline.
• 7+ years of overall professional experience preferred.
• Extensive experience with ServiceNow Service Mapping.
• ServiceNow Developer Certification strongly preferred.
• Experience supporting enterprise-scale financial services or regulated environments.

Skills

• Master's degree in Computer Science, Engineering, Human-Computer Interaction, or a related technical discipline.
• 7+ years of overall professional experience preferred.
• Extensive experience with ServiceNow Service Mapping.
• ServiceNow Developer Certification strongly preferred.
• Experience supporting enterprise-scale financial services or regulated environments.

Benefits

This role offers a competitive compensation package, including a comprehensive benefits program.

Pay

The pay range for this role is $80,000 - $120,000 annually.

Schedule

The role is a hybrid contract position with a duration of 6 months, with the possibility of extension and conversion.