UX Architect

Job Summary Our client, a leading airline industry provider, is seeking a UX Information Architect to join their Technology Strategy & User Experience team. The Architect helps product teams solve user problems within Microsoft Dynamics 365 and other enterprise platforms, improving how information, processes, and workflows are organized so employees can work more efficiently and customers receive better support. You will work exclusively with the Customer Relations team on a new CRM that agents will use to work cases, creating the site maps, service blueprints, and wireframes that align teams around a shared product vision and partnering directly with IT to implement solutions. Core ResponsibilitiesCreate service blueprints, site maps, user flows, wireframes, and information hierarchies that align Product, UX Research, Customer Service, and IT teams around a shared product visionPartner with stakeholders and the research team to surface user pain points and connect them to key success metricsDesign solutions that fit within the capabilities of out-of-the-box and third-party systems, learning new tools quickly and optimizing for the best output for end usersWork directly with IT teams to implement approved designs and solutionsEstablish a deliverable roadmap, meet deadlines, and continuously improve the productMeet regularly with end users and business stakeholders to prioritize user needs alongside business goalsCollaborate across multiple teams, including designers and researchers, to see products from multiple perspectives Required Skills/Experience (Must-Haves)Bachelor's degree in UX, Computer Science, or a related fieldProven track record of creating service blueprints, site maps, and wireframesAbility to use Figma, Mural, or similar design toolsAbility to connect user issues to key success metricsExperience collaborating across multiple teams and stakeholder groupsAbility to learn third-party tools and develop solutions within their capabilitiesA portfolio and LinkedIn profile included with resume Preferred Skills/Experience (Nice-to-Haves)Experience working with Microsoft Dynamics 365 or a similar applicationExperience working with third-party applications and optimizing for the best output for end usersFamiliarity with incorporating AI tools within a user flow while keeping the human in the loopStrong visual design abilityExperience with CRM or agent-facing applicationsTravel industry experience Key Competencies & BehaviorsStrong collaboration across Product, UX Research, Customer Service, and IT teamsUser-focused problem solver who translates complex concepts into clear, easy-to-understand experiencesAbility to meet deadlines and manage a deliverable roadmapAdaptable and quick to learn new platforms and constraintsClear communicator who can influence decision makers Work EnvironmentLocation: Fort Worth, TXHybrid: Mondays and Fridays virtual; onsite on the remaining days Compensation & BenefitsPay Range: The approximate pay range for this position is between $38.00 and $55.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.Medical, Dental, & Vision Insurance PlansEmployee-Owned Profit Sharing (ESOP)401K offered About KellyMitchell At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. Marketing Disclosure By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy [143176]