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UW Oshkosh EAA Reservation & Operations Assistant

University of Wisconsin–Oshkosh · Oshkosh, WI · 1 mo ago
Management$17/hrFull-time

About the role

Join the University of Wisconsin Oshkosh Event and Conference Services team as the EAA Reservation & Operations Assistant. In this role you will manage guest reservations, coordinate communications, provide exceptional customer service, and help ensure a seamless lodging experience from booking through event execution. This is an excellent opportunity for a detail-oriented, customer-focused professional who thrives in a fast-paced, team-oriented environment and enjoys contributing to one of UW Oshkosh's largest and most visible summer operations.

Responsibilities

  • Utilize StarRez conference software to manage guest reservations, guest billing and event reporting.
  • Respond via phone and email correspondence to manage individual EAA guest reservations.
  • Effectively handle continuous communication with guests including complaints and concerns.
  • Prepare newsletter and email communication to be sent to EAA guests.
  • Coordinate with Event & Conference Services staff to ensure work is being done correctly and efficiently.
  • Provide exemplary customer service to all guests.
  • Assist with check in and execution of the EAA Airventure Lodging event the week of the event.
  • Mandatory availability during the 10 days of EAA lodging.

Qualifications

  • Must offer a flexible schedule and be available during business hours 7:45‑4:30 p.m. Monday‑Friday
  • Customer Service Experience
  • Basic knowledge of Microsoft Office suite
  • Ability and desire to learn on the job and be detail oriented
  • Ability to multitask
  • Ability to work in a fast‑paced environment with multiple competing deadlines
  • High level of computer and software proficiency, including the ability to independently navigate multiple software systems, troubleshoot routine issues, and quickly learn new technologies
  • Prior supervisory experience

Pay

Starting at $17 per hour commensurate with experience.

Schedule

Hours may range from 7:45‑4:30 p.m. Monday‑Friday. Work will be up to 20 hours per week from October‑May and 40 hours per week during June and July. There will be a break period in August and September.

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