Utilization Review Index Intake Coordinator - REMOTE - Mon-Fri 8:30am-5:30pm PST

Description Please note: At this time, we are not accepting or considering applicants residing in California (CA), New York (NY), or Hawaii (HI). Under the direction of the UR Administrative Supervisor, an Index-Intake Coordinator is responsible for pre-opening and preparing electronic medical case files for Healthcare Professionals (HCP) to complete. The indexing portion is comprised of scanning, indexing, categorizing, and uploading medical records and files to the corresponding Utilization Review or Medical Case Management case. Concurrently, this position also requires the ability to transition between indexing and intake. The intake coordinator role performs end to end processing of Utilization Review referrals, which is the process between indexing to the assignment of the HCP. They will also assist other administrative staff with overflow work, including word processing, data entry and internet research tasks. Work Specifics: Non-Exempt, eight (8) hour workday, Monday-Friday 8:30 AM - 5:30 PM PST. Remote. Responsibilities May Include, But Are Not Limited To Scanning, Uploading, and labeling of case documents into the appropriate case filesSeparating and sorting of hard copy/soft copy medical files and documentsProcessing referrals with dedicated deadlines and sending reviews to our HCPsCollecting medical files and documents to be scanned, indexed, and uploaded to web-based Utilization Review case management applicationHeavy data entryPromptly answer all incoming calls and assist callers with proper telephone etiquette; must sound professional, credible, pleasant, and sincere Professional interaction with Nurses, Insurance Adjusters, and other medical professionalsResponds to routine inquiries or complaints from customers and the public; refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to appropriate staffProcess Utilization Review referral forms received by EK Health ServicesIn-take / Data Entry of UR referrals into EK Health Services software and case assignmentOther duties as assigned Pay And Perks Pay: $16-17/hr DOEMedical, Dental and Vision insurance401KPaid Time OffPaid HolidaysMonthly Internet Stipend Requirements High School Graduate or G.E.D. equivalentProfessional demeanor with Excellent Written and Oral Communication SkillsStrong Organization SkillsMust be computer literate with a high comfort level with computer programs/ functions, including MS Word, MS Excel, Email, and InternetBasic medical terminologyBasic clerical and administrative skillsMust be Accurate and EfficientMust be Punctual and DependableAble to maintain focus and positive attitude in a fast-paced environmentAbility to work with minimal supervisionAbility to meet deadlines in a high pressure, time sensitive environment Physical Requirements Candidate must be able to sit the majority of an 8-hour day except for lunch and break times. Candidate must be able to keyboard the majority of an 8-hour day except for lunch and break times. Candidate must have manual dexterity. Candidate must be able to speak on the telephone intermittently throughout the day. Candidate must be able to read and write English fluently. Candidate must be able to provide and confirm safe home office environment. Home office must be HIPAA compliant. Requires DSL, fiber, or cable internet connection from home 100 mbps preferred or better. *