Utility Superintendent (Field Operations)

About the role

Indiana American Water is seeking a strong operational leader to join our team in Richmond, IN. The Field Superintendent will perform a variety of activities that support utility operations in the service territory, including site inspections, distributing and scheduling work assignments, working on capital improvement projects, partnering and managing contractors, and more.

Our ideal candidate will have people management experience and be well-versed with utility procedures and practices. The Field Superintendent supervises the day-to-day water and/or wastewater operations in accordance with Company policies and procedures and all applicable governmental laws and regulations.

Responsibilities

• Supervise and coordinate regional construction, operations, and maintenance within established budget limitations.
• Ensure policies, procedures, programs, and performance are adhered to for operational efficiency, effectiveness, and profitability.
• Train and develop personnel to maintain operational integrity (quality, environment, reliability, health, safety, security, etc.).
• Obtain all required permits, licenses, rights of way, etc., for compliance.
• Handle customer service-related issues as needed.
• Implement and foster employee coaching and development, including idea generation.
• Support Business Development in operational analysis, pricing, and integration of water and wastewater opportunities in regulated and non-regulated markets.
• Assist in developing and implementing effective people management policies (e.g., time and attendance, workforce management).
• Reinforce the importance of a diverse workforce.
• Collaborate with other functional leads to mitigate business risks.
• Implement effective communications at all operational levels.
• Provide leadership to enhance flexibility in changing business environments.
• Contribute to open communication by listening, providing feedback, and sharing knowledge.

Requirements

• Bachelor’s degree or equivalent work-related experience.
• Minimum 2–5 years of experience in operations.
• Distribution System Large (DSL) license preferred.
• Water and/or wastewater certification is a plus.
• Field utility experience is highly preferred.
• Leadership experience is desirable.
• Valid state driver’s license required.

Skills

• Knowledge of the regulated water business and related regulations.
• Knowledge of process and operational areas.
• Manages Complexity
• Ensures Accountability
• Directs Work
• Develops Talent
• Builds Effective Teams
• Balances Stakeholders

Schedule

• Full-time, on-site.
• Monday–Friday, 7:30 AM–4:00 PM.
• On-call responsibility.

Local and occasional regional travel required.