Utility Billing Clerk- Utility Systems Dept.

About the role

The City of Port St. Lucie is an equal opportunity employer. This position requires the applicant to successfully pass a drug screening. Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting by clicking HERE.

Responsibilities

• Keeps the mission, vision, and values of the City of Port St. Lucie and Utility Systems Department at the forefront of decision making and action;
• Buils strategic and collaborative relationships and interacts with others in a way that builds confidence and trust;
• Provides excellent customer service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
• Conduct routine pre-audits of a variety of records by examining, verifying, and reviewing accounts, utility bills, vouchers, and records.
• Process and post utility billing records.
• Process and assemble data for computer input.
• Process and post payments to Health Plan Participant accounts for Human Resources.
• Prepare billing and late notice files on a weekly basis.
• Complete and process field work orders via data entry for completion in Utility’s Safety and Environmental Management Systems (SEMS) and customer information system (CIS).
• Open, sort, and process incoming mailed payments.
• Verify and validate all incoming meter readings for processing utility bills.
• Balance detailed accounts with control.
• Process payments and update necessary records.
• Make necessary corrections to payments posted incorrectly.
• Research accounts and payments for final accounts with zero balances, closed accounts, loan accounts, write-off accounts, etc.
• Address questions from Customer Services on the status of Capital Charge Agreements and account balances.
• Answer phones and field questions from Customer Service, Legal Department, customers, and mortgage/title companies.
• Work with interface files to import or export to different software programs.
• Research payments and deposits for Customer Service.
• Scan meter documents, work orders, invoices, postage reports, or other documents and e-mail PDF copies to Customer Service or scan to file folders.
• Operate a large payment processing machine, large mail opener, and copy machine.
• Other duties as may be assigned.

Qualifications

• Graduation from an accredited high school or possession of an acceptable equivalency diploma is required.
• Two (2) years of billing or accounting experience required.
• Intermediate to advanced knowledge of Microsoft Suite, including but not limited to Word, Microsoft Outlook, and Excel (requires mail merge skills and ability to work with formula-linked worksheets).
• Knowledge of bookkeeping principles and procedures.
• Ability to apply such knowledge to work problems.
• Ability to acquire knowledge of the rules and regulations relative to accounting records.
• Ability to operate office machines.
• Ability to make mathematical calculations with reasonable speed and accuracy.
• Ability to type at a prescribed rate 35 Words Per Minute.
• Ability to work independently and in a team environment.
• Ability to use a ten (10) key calculator proficiently.
• Ability to understand and carry out oral and written instructions.
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to learn Image Director, MUNIS, CIS, SEMS, Invoice Cloud, Cathedral and Adobe Acrobat X Pro (PDF).
• Ability to focus on the positive in every situation.
• Ability to model respect for individuals, teams, and the organization.
• Ability to stay centered when challenged.
• Ability to establish and maintain the trust and confidence of the department and public.
• Ability to communicate effectively in writing and orally.
• Ability to work under pressure and meet deadlines.

Skills

• Intermediate to advanced knowledge of Microsoft Suite, including but not limited to Word, Microsoft Outlook, and Excel (requires mail merge skills and ability to work with formula-linked worksheets).
• Knowledge of bookkeeping principles and procedures.
• Ability to apply such knowledge to work problems.
• Ability to acquire knowledge of the rules and regulations relative to accounting records.
• Ability to operate office machines.
• Ability to make mathematical calculations with reasonable speed and accuracy.
• Ability to type at a prescribed rate 35 Words Per Minute.
• Ability to work independently and in a team environment.
• Ability to use a ten (10) key calculator proficiently.
• Ability to understand and carry out oral and written instructions.
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to learn Image Director, MUNIS, CIS, SEMS, Invoice Cloud, Cathedral and Adobe Acrobat X Pro (PDF).
• Ability to focus on the positive in every situation.
• Ability to model respect for individuals, teams, and the organization.
• Ability to stay centered when challenged.
• Ability to establish and maintain the trust and confidence of the department and public.
• Ability to communicate effectively in writing and orally.
• Ability to work under pressure and meet deadlines.

Benefits

The City of Port St. Lucie provides a wide array of benefits to meet the diverse needs of our employees. For additional details on benefits offered by the City of Port St. Lucie, see the link below. Click Here to View Benefit Highlight Booklet.

Pay

Details on pay will be provided in the job offer letter.

Schedule

Details on schedule will be provided in the job offer letter.