Utility Billing Clerk

Posted: July 23, 2026

About the role

The Utility Billing Clerk performs a variety of clerical and customer service duties related to utility billing, collections, and account maintenance for water, sewer, and refuse services.

Responsibilities

• Process utility bills and payments for residential and commercial accounts.
• Maintain accurate records of customer accounts, payments, and delinquencies.
• Respond to customer inquiries regarding billing, payments, and account status via phone, email, and in person.
• Assist customers with setting up new accounts, transferring service, and closing accounts.
• Prepare and distribute late notices, final notices, and shut-off notices as needed.
• Process payments, adjustments, and refunds in accordance with established procedures.
• Reconcile daily cash receipts and prepare bank deposits.
• Assist with month-end and year-end closing processes, including generating reports.
• Perform data entry and maintain databases related to utility billing and customer information.
• Assist with special projects and other duties as assigned.

Requirements

• High school diploma or equivalent.
• One year of experience in customer service, billing, or accounting.
• Proficiency in Microsoft Office Suite, especially Excel.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Ability to work independently and as part of a team.

Skills

• Experience with utility billing software is a plus.
• Knowledge of municipal utility operations is desirable.