Utility Billing Clerk

Job Summary

Under the supervision of the Assistant Finance Director, this non-exempt position greets the public, receipts payments, balances cash drawers, generates reports, connects and disconnects customers, issues monthly bills and disconnect notices, assists with bill collection, and provides customer service to the public and customers. Work is performed under the general direction of each department director.

Essential Functions

• Computer Related Activities - Connects new customers and disconnects exiting customers, assuring accuracy. Transfers deposits and customers’ changing locations.
• Issues monthly disconnect list for delinquent bills, assuring compliance with City policies.
• Prepares and mails delinquency notices, and contacts delinquent accounts by telephone if time is available.
• Sends delinquent final water bills and attempts to locate and collect from customers.
• Generates work orders relating to offs, ons, re-reads, etc., assuring accuracy and timeliness. Runs service orders, status reports, and purges.
• Adds new utility meters and meter change-outs for new and existing locations.
• Enters new services and addresses for new residences.
• Maintains other clerical operational details.
• Reviews alerts and reports from radio-read meter system software and follows up on issues.
• Calculates and prints monthly utility and final bills.
• Prints a monthly billing register to create and maintain a legal and permanent record, assuring accuracy and timeliness.
• Prepares the ACH’s for bank bills, posting to customer accounts.
• Receives payment by cash, check, credit cards, vouchers, or automatic debits.
• Issues receipts, refunds, credits, or change due to customers.
• Assists customers by providing information and resolving their complaints.
• Applies deposits to final bills.
• Posts deposits to the appropriate customer, assuring accuracy and timeliness.
• Affords assistance with bad debt collection activities. Implements the established collection process. Documents thoroughly.
• Responds to requests by immediate supervisor in an accurate, professional, complete, and timely manner.
• Receives remittances and posts to system, assuring accuracy, timeliness and compliance with proper financial controls.
• Receipts revenues from a variety of sources – City Clerk, Public Works, Administration, Mozingo, and Parks and Recreation.
• Performs daily reconciliation of the cash drawer, prepares report to which cash is reconciled, determines errors and makes adjustments.
• Reviews sewer average rates for utility customers to determine reasonableness or if there is an underlying error in the rate calculated.

Minimum Qualifications

• REQUIRED EDUCATION and/or EXPERIENCE:
• A high school diploma or GED;
• Six months to twelve months related experience or training;
• Or equivalent combination of education and experience.
• PREFERRED EDUCATION and/or EXPERIENCE:
• An associate's degree or equivalent from a two-year college or technical school;
• One to two years related experience and/or training;
• Or equivalent combination of education and experience.

Supplemental Information

• PHYSICAL CONDITIONS:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
• WORKING CONDITIONS:
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment.

Benefits

• We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, holidays, vacation, and sick leave.
• 100% employee coverage for Health Insurance
• 100% employee coverage for Dental Insurance
• 100% employee coverage for Life Insurance
• 70% family coverage for Health, Dental, & Life Insurance
• Voluntary Life Insurance, Vision Insurance, and AFLAC policies available
• Flexible Spending Accounts
• Retirement benefits through LAGERS paid 100% by the City
• 2% match on all 457b deferred compensation contributions
• Payroll deduction for Traditional & IRA investments
• Sick Leave at 4 hours per pay period
• Vacation Leave starting at 3.7 hours per pay period
• 12 paid holidays
• Longevity Pay after 3 years of service
• Wellness Plan – free use of fitness center, pool, and golf course

Employer

City of Maryville (MO)
415 N. Market Street
Maryville, Missouri, 64468
Phone: 660-562-8002
Website: http://www.maryville.org