Utility Billing Clerk

Skills test required: a 10-key calculator test must be taken during business hours at the City of Odessa Human Resources Office (411 W. 8th Street) before the closing date of 8.21.26.

About the role

Under basic supervision, processes payments and invoices for City services.

Responsibilities

• Processes payments and invoices for City services and maintains account records; performs duties within scope of authority and training, and in compliance with City policies.
• Responds to billing and account questions from customers.
• Supports departmental operations with regular and timely attendance.
• Demonstrates courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information.
• Performs other duties as required or assigned.

Requirements

• High School Diploma or GED.
• Customer service experience.

Knowledge

• Principles of accounting, record keeping, and records management.
• Business and personal computers, and accounting software applications.

Skills

• Entering numerical data into a computer system with skill and accuracy.
• Resolving customer service problems.
• Establishing and maintaining cooperative working relationships with City employees.
• Communicating effectively verbally and in writing.

Physical demands and working environment

Work is performed in a standard office environment.

Skills test

10-key test at the City of Odessa Human Resources Office (411 W. 8th Street) with a minimum score of 80.