Utilities Industry CIS transformation, SAP Consultant

About the role

Within Accenture's Utilities Practice, we assist retail energy and utility providers in enhancing their digital customer engagement and operations, implementing connected energy services, and developing customer platforms. We collaborate with C-suite executives, board members, and senior leaders to drive enterprise-wide transformation.

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and aligning with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work culture.

Requirements

• Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery
• Minimum of 2 years of functional experience in SAP Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements)
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
• Bonus Points if:
• You have at least 2 years of experience in an advisory or consulting role

Skills

• Improvise and adapt to lead clients and teams through change and ambiguity
• Gained the trust of your clients and partnered with them to: design business process, lead design thinking workshops, develop business case, deliver agile projects, develop new operating model, manage talent and change, co-create intellectual property

Benefits

• Impactful Projects with Leading Clients
• Collaborative Work Culture
• Competitive Compensation and Benefits

Pay

Annual Salary Range: $59,100 to $189,300

Schedule

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Qualifications

We are open to hiring in most major cities in the US, near to an Accenture corporate office.