Utilities Industry CIS transformation, SAP Consultant

About the role

Within Accenture's Utilities Practice, we help retail energy and utility providers with cost effectiveness, revenue assurance/extension, and customer satisfaction and loyalty through digital customer engagement and operations, connected energy services, and customer platforms.

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work culture.

Requirements

• A minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• A minimum of 2 years of functional experience in SAP Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• A Bachelor's degree or equivalent (minimum 12 years work experience) or an Associate’s degree with at least 6 years work experience.

Qualifications

• Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 2 years of functional experience in SAP Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor's degree or equivalent (minimum 12 years work experience) or an Associate’s degree with at least 6 years work experience.

Skills

• Ability to improvise and adapt to lead clients and teams through change and ambiguity.
• Gained the trust of clients and partnered with them to: design business process, lead design thinking workshops, develop business case, deliver agile projects, develop new operating model, manage talent and change, co-create intellectual property.

Benefits

• Impactful Projects with Leading Clients: Opportunity to partner with top-tier clients in the CNR Industry on transformative projects.
• Collaborative Work Culture: Join a dynamic and collaborative environment that values professional growth and development.
• Competitive Compensation and Benefits: Enjoy a rewarding compensation package, including extensive benefits.

Pay

Annual Salary Range: $59,100 to $205,800

Schedule

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Location

We are open to hiring in most major cities in the US, near to an Accenture corporate office.

What you need

• Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 2 years of functional experience in SAP Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor's degree or equivalent (minimum 12 years work experience) or an Associate’s degree with at least 6 years work experience.

Key Contacts

• Accenture: Visit us at accenture.com.
• Accenture Employee Benefits: See more information on our benefits here: U.S. Employee Benefits | Accenture.

Equal Employment Opportunity

We are committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.