Utilities Industry CIS transformation, SAP Consultant

About the role

Within Accenture's Utilities Practice, we help retail energy and utility providers with cost effectiveness, revenue assurance/extension, and customer satisfaction and loyalty through digital customer engagement and operations, connected energy services, and customer platforms.

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work culture.

Requirements

• A minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• A minimum of 2 years of functional experience in SAP Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• A Bachelor's degree or equivalent (minimum 12 years work experience) or an Associate’s Degree with at least 6 years work experience.

Qualifications

• Bonus points if you have at least 2 years of experience in an advisory or consulting role.
• Improvise and adapt to lead clients and teams through change and ambiguity.
• Gained the trust of your clients and partnered with them to: design business process, lead design thinking workshops, develop business case, deliver agile projects, develop new operating model, manage talent and change, co-create intellectual property.

Skills

• Professional skills required for the role.

Benefits

• Impactful Projects with Leading Clients
• Collaborative Work Culture
• Competitive Compensation and Benefits

Pay

Annual Salary Range: $59,100 to $205,800

Schedule

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Application Instructions

Visit us at accenture.com.