Utilities Industry CIS transformation, SAP Consultant

About the role

Within Accenture's Utilities Practice, we assist retail energy and utility providers in enhancing cost-effectiveness, revenue, and customer satisfaction through digital transformation, customer experience improvement, and operational efficiency.

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work culture.

Requirements

• Minimum of 3 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery
• Minimum of 2 years of functional experience in SAP Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements)
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
• Bonus Points if:
• You have at least 2 years of experience in an advisory or consulting role

Skills

• Improvise and adapt to lead clients and teams through change and ambiguity
• Gained the trust of your clients and partnered with them to: design business process, lead design thinking workshops, develop business case, deliver agile projects, develop new operating model, manage talent and change, co-create intellectual property

Benefits

We offer a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.