Utilities Emergency Response Technician

About the role

Full-Time, Represented, Safety-Sensitive Utilities Emergency Response Technician position in the Department of Public Works, Bureau of Utilities. Skilled work in troubleshooting/investigation and emergency repair of water and wastewater utility system infrastructure. Employees respond to customer service emergency service calls, troubleshoot and repair the problem or refer the problem to the appropriate area for follow-up.

Responsibilities

• Respond to customer service emergency service calls regarding malfunctioning water or wastewater systems.
• Investigate/troubleshoot/repair and/or refer utility system infrastructure problems on wastewater collection and water distribution systems such as public lateral sewage stoppages, mainline sewage stoppages, water main leaks, meter leaks, water service leaks, dirty/rusty water, air in lines, water meter changeouts, water meter vault/valve/lid problems, water pressure problems, bad ditch problems, and water sampling, etc.
• Prepare/complete daily operation logs, work orders, inventory sheets, pre-trip/post trip inspections, etc.
• Plan and schedule the maintenance of assigned vehicles.
• Perform related work as required.

Requirements

• Graduation from high school.
• Four (4) or more years of experience in the construction, repair, operation, and maintenance of water distribution or wastewater collection systems.
• Valid non-commercial Class C motor vehicle operator's license.
• Position is Safety-Sensitive; employees subject to Controlled Dangerous Substance (CDS) and Alcohol testing.

Qualifications

• Preference given to applicants with knowledge of water distribution and wastewater collection system processes, construction, operation and maintenance.
• Experience using a CMMS (computerized maintenance management system) for work orders.
• Experience with investigating, troubleshooting, and repairing infrastructure problems on wastewater collection and water distribution systems.
• Excellent customer service skills.
• Ability to communicate both verbally and in writing.

Skills

• Knowledge of wastewater collection and water distribution construction, operation, and/or maintenance, and of general safety requirements.
• Knowledge of basic mathematics and ability to use elementary computer skills.
• Ability to express technical matters of some complexity in written and oral reports as needed and by completing work orders in terms that are easily understood by non‑professional people.
• Ability to deal effectively with citizens, contractors, businesses, other County departments, and other utilities.
• Ability to perform manual labor such as repeatedly opening and closing manhole lids/water valves/vaults/lids for extended periods of time, driving multiple hours daily, and working under unfavorable weather conditions.
• Ability to establish and maintain effective working relationships with co‑workers, management, contractors, customers, businesses, and other County departments, and other utilities.

Benefits

• Medical/Health Insurance Plans: BlueChoice Advantage EPO, BlueChoice Advantage PPO.
• Dental Insurance: CIGNA Dental PPO (Buy‑Up), CIGNA Dental PPO (CORE), CIGNA Dental HMO (DHMO).
• Vision Insurance: EyeMed.
• Employee Life Insurance: Term insurance of $10,000 for employees at no cost; ability to purchase Supplemental & Dependent Life Insurance.
• Disability Income Insurance.
• Pension Plan: Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.
• Deferred Compensation Section 457 Plan.
• Direct Deposit.
• Credit Union.
• Holidays: Twelve days provided per calendar year, thirteen in general election year.
• Annual Leave: Less than 5 years – 13 days; 5 to less than 10 years – 15 days; 10 to less than 20 years – 20 days; 20 years or more – 26 days (some positions receive additional paid annual leave in lieu of holidays and personal leave).
• Disability Leave: Accrual at a rate of 15 days a year.
• Personal Leave: Five days per calendar year.
• Leave