Usher/Ticket Taker (U)

About the role

Join Our Team at Barclays Center! Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center! At Barclays Center, we're more than just a venue – we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.

Responsibilities

• Greet guests as they enter Barclays Center with a smile.
• Responsible for scanning tickets and ensuring all guests have a proper ticket/credential.
• Provide guests with friendly and accurate directions.
• Check tickets for guests attempting to access their section and assist them in locating their seat.
• Maintain a fun, friendly, and safe environment in assigned sections.
• Respond to guest complaints, questions, information requests and comments.
• Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.
• Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.
• Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers and Supervisors.
• Effectively and calmly interact with angry or emotional guests and employees.
• Able to memorize, recollect, and quickly retrieve relevant information.
• Follow all operating policies and procedures at all times.
• Maintain company confidentiality.

Requirements

• High school diploma or equivalent.
• At least 18 years of age.
• One (1) year prior customer service experience, preferably in a sports/entertainment venue environment.
• Reliable, punctual, and regular in attendance with good communication skills.
• Must have reliable transportation to and from Barclay's Center for scheduled shifts.
• Parking will not be provided.
• Must have the ability to read, write and understand English in a working environment.
• Friendly, outgoing personality.
• Ability to take direction well and work well with others.
• Maintain a neat, well-groomed appearance that conveys professionalism at all times.
• Must be available to work at least 70% of events per month; including all events on Fridays, Saturdays, Sundays and Holidays. (Approximately 24 at maximum).

Qualifications

• Skills You Possess:
• Tasks are performed with moderate supervision.
• Walking & standing occurs 90% of the time (4-6 hours per shift).
• Employees may be assigned to work positions located outside.
• Employees will be assigned to work elevator shifts.
• Employees may be scheduled to work until 12:00am or later.
• Employees should take precautions & follow safety guidelines.

Benefits

ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.