Usher/Ticket Taker - On Call (Mid-America Center)

About the role

The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility hosts top names in show business and numerous community events.

Responsibilities

• Greet customers, patrons, or visitors.
• Provide event information to patrons.
• Collect admission tickets and passes from patrons at entertainment events.
• Solve seating disputes or help solve other customer concerns.
• Resolve customer complaints or problems.
• Examine tickets or passes to verify authenticity.
• Verify patron or staff credentials.
• Assist patrons with special needs, such as helping those with wheelchairs.
• Guide patrons to exits or provide other instructions or assistance in case of emergency.
• Usher patrons to seats or exits.
• Verify credentials of patrons desiring entrance into authorized persons areas.
• Refuse admittance to undesirable persons or persons without tickets or passes.
• Distribute programs to patrons.
• Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
• Provide patrons with directions to locales or attractions.
• Aid patrons in finding seats, lighting the way with flashlights, if necessary.
• Maintain order and ensure adherence to safety rules.
• Monitor environment to ensure safety.
• Search for lost articles or for parents of lost children.
• Search all bags for outside food and beverages and anything unsafe.

Qualifications

• Must possess excellent customer service and communication skills and enjoy working with the public.
• Must have a good speaking voice and the ability to improvise and be a quick thinker.
• Must be able to get along with co-workers and work as a team.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance and meet all requirements of company/property appearance standards.
• Must be able to work independently and with little supervision.
• Must be able to maneuver throughout event areas.
• Must be able to stand for long periods of time, bend, crouch, stoop, kneel, crawl, twist, and balance when in front of or interacting with guests.
• Must be able to lift up to 20 pounds.
• Must be able to read, write, speak, and understand English.
• Must be able to tolerate areas containing secondary smoke.