Usher
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the job posting.
Title: Usher (but we shouldn't repeat title as heading). Requisition ID etc: drop.
Location: New Orleans, LA, US, 70119 Property: Fair Grounds Race Course Slots OTB & Casinos
Pay Range: Not given? There's "Pay Range America's second oldest horse racing track..." Actually the line: "Pay Range America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852." That seems weird: maybe they omitted actual pay range and inserted description. So no pay range given. So we should NOT create Pay section.
Schedule: Not given explicitly. There's mention of flexible hours, overtime, nights, weekends, holidays. That could be schedule info. But we need specific content: "Ability to work overtime and flexible hours as required including nights, weekends and holidays." That's schedule-related. Could we create a Schedule section with that? The rule: include a section ONLY when posting has real, specific content for it. This is specific enough: flexible hours, nights, weekends, holidays. So we can include Schedule.
Benefits: Not mentioned. No benefits described. So skip Benefits.
About the role: We have Job Summary paragraph: "The Guest Services Clerk provides professional services in a variety of positions throughout the Fair Grounds facility to satisfy customer inquiries, needs and requests in a manner which meets and exceeds customer and company expectations." That's about the role. Also there is description of property etc. Could be About the role.
Responsibilities: The list of Essential Duties And Responsibilities (many sentences). We need to put them in - .
Requirements: Could include education, experience, age, license, etc. Also physical requirements maybe.
Qualifications: Might overlap with Requirements. We need to decide sections: Usually Requirements includes education/experience, Skills includes abilities. But we can follow typical: Requirements (education/experience), Skills (required skills and abilities). Qualifications maybe not needed if overlapping. We'll include Requirements (education/experience, age, license), Skills (verbal communication, self-starter, etc). Also Physical Requirements could be under Requirements or separate? Could be under Requirements as well.
We must not repeat job title as heading. Use headings only for sections.
We need to preserve all substantive information, not invent or summarize away detail. So we need to include all bullet points from Essential Duties, all requirements, etc.
We must remove boilerplate: EEO statement, "Work With Us" Churchill Downs etc, "Already Work Here? Here's a Link To Apply Internally Employee Login", "Nearest Major Market: New Orleans". Also remove duplicated lines.
We need to keep location maybe in a short
(metadata). The instruction: fold minor metadata into a short
or drop it. So we can include a
for location and property.
We also have "Pay Range America's second oldest horse racing track..." That's weird; maybe it's a misplaced description. Actually the line: "Pay Range America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852." It seems they intended to put a description under "About the role" but mislabelled Pay Range. Since there is no actual pay range, we should not create Pay section. The descriptive text about the track is substantive about the property; we could include it in About the role or maybe a separate paragraph about the property. It's not boilerplate; it's info about the venue. We'll keep it as part of About the role.
Now let's extract content.
From posting:
- Title: Usher (ignore)
- Requisition ID#: 5077 (drop)
- Location: New Orleans, LA, US, 70119
- Property: Fair Grounds Race Course Slots OTB & Casinos
- Pay Range America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana.
- Job Summary The Guest Services Clerk provides professional services in a variety of positions throughout the Fair Grounds facility to satisfy customer inquiries, needs and requests in a manner which meets and exceeds customer and company expectations.
- Essential Duties And Responsibilities (list):
1. Ensure compliance with all operational and regulatory requirements.
2. Disseminates accurate and real-time information to customers regarding the Fair Grounds’ offerings and escalates request for information from superiors when needed.
3. Educates customers about the offerings as needed.
4. Creates and maintains a working environment conductive to positive morale, quality, creativity and teamwork.
5. Maintains positive relations with customers and provides service satisfactory to customer and Fair Grounds requirements.
6. Anticipates and responds to a wide variety of customer needs and request quickly and efficiently.
7. Consults with customers to maintain goodwill and obtain satisfactory outcomes for disputes.
8. Escalate disputes with superiors when appropriate.
9. Build customer goodwill using proper etiquette techniques.
10. Maintain confidentially of customer personal and account information when such is required to process transactions.
11. Assists in monitoring and enforcing access to restricted and reserved areas in the facility.
12. Advice and consultation with management to recognize opportunities to improve operations that better serve customers.
13. Join in creating a working environment conductive to positive morale, quality, creativity and teamwork.
14. Promotes attainment of individual and business unit goals.
15. Responds to wide variety of unexpected and emerging issues and defines appropriate directions to address such issues.
Note some duplicates: "Creates and maintains a working environment conductive to positive morale, quality, creativity and teamwork." appears twice (items 4 and 13). We should keep both? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Duplicated lines: we should remove duplicated lines? The instruction says: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. So we need to deduplicate the responsibilities. Keep one instance.
Thus responsibilities list after dedup:
- Ensure compliance with all operational and regulatory requirements.
- Disseminates accurate and real-time information to customers regarding the Fair Grounds’ offerings and escalates request for information from superiors when needed.
- Educates customers about the offerings as needed.
- Creates and maintains a working environment conductive to positive morale, quality, creativity and teamwork.
- Maintains positive relations with customers and provides service satisfactory to customer and Fair Grounds requirements.
- Anticipates and responds to a wide variety of customer needs and request quickly and efficiently.
- Consults with customers to maintain goodwill and obtain satisfactory outcomes for disputes.
- Escalate disputes with superiors when appropriate.
- Build customer goodwill using proper etiquette techniques.
- Maintain confidentially of customer personal and account information when such is required to process transactions.
- Assists in monitoring and enforcing access to restricted and reserved areas in the facility.
- Advice and consultation with management to recognize opportunities to improve operations that better serve customers.
- Promotes attainment of individual and business unit goals.
- Responds to wide variety of unexpected and emerging issues and defines appropriate directions to address such issues.
Check for any other duplicates: "Creates and maintains..." appears twice; we kept one. Good.
Now Required Skills And Abilities:
- Must be 21 years old.
- Must be able to obtain a Racing License from the Louisiana Racing Commission.
- Education And Experience: High School diploma or equivalent.
- Ability to work in a high-volume environment.
- Excellent verbal communications skills with strong attention to detail.
- Be a self-starter and work with minimum supervision.
- Ability to work overtime and flexible hours as required including nights, weekends and holidays.
Physical Requirements & Working Conditions:
- Constant wrist motion, sit, hear and eye/hand coordination;
- Frequently speak, read, write, stand, walk, bend and stoop;
- Occasionally lift, carry, push and pull.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit and talk.
- The employee frequently is also required to stand, walk and reach with arms and hands, bend and can lift at least 25 pounds.
We need to keep all substantive info. The boilerplate about reasonable accommodation maybe not boilerplate? It's a standard statement but could be considered boilerplate? It's not EEO but it's about accommodation. The instruction says remove EEO/equal-opportunity boilerplate. This is about accommodation, not EEO. Might keep? It's generic but still substantive? It's a standard statement; but it's not specifically about the job. Might be considered boilerplate. Safer to keep? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". This is legal accommodation statement; could be considered legal boilerplate. I'd remove it to be safe. Also the sentence "The physical demands described here are representative..." is also generic but describes the job; it's substantive. Keep.
We also have "All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability." That's EEO boilerplate; remove.
Also "Work With Us Churchill Downs Incorporated is an inclusive and fun place to work..." that's boilerplate; remove.
Also "Already Work Here? Here's a Link To Apply Internally Employee Login" remove.
Also "Nearest Major Market: New Orleans" maybe metadata but could be kept as location? Already have location. Might drop.
Now we need to decide sections.
We have About the role: Could combine the description of property and job summary.
We have Responsibilities: list.
We have Requirements: Could include education/experience, age, license, ability to work high-volume, etc. But also physical requirements maybe separate? Could be under Requirements as well.
We have Skills: verbal communication, self-starter, etc. Also ability to work overtime/flexible hours (schedule). But schedule we might put in Schedule section.
We have Schedule: ability to work overtime and flexible hours as required including nights, weekends and holidays.
We have Benefits: none.
Pay: none.
Thus sections: About the role, Responsibilities, Requirements, Skills, Schedule.
Check if any content missing: Physical requirements (constant wrist motion etc.) Should go somewhere. Could be under Requirements (maybe as "Physical Requirements") but we don't have a heading for Physical Requirements unless we create a separate section. The allowed headings list includes only those specific ones; we cannot create arbitrary headings like Physical Requirements. We must use only the given headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to fit physical requirements into one of those. Likely Requirements or Skills. I'd put under Requirements (since it's about ability to perform job). Or maybe under Skills? Physical requirements are not skills. So Requirements.
Thus Requirements section will include: Must be 21 years old, Must be able to obtain a Racing License from the Louisiana Racing Commission, High School diploma or equivalent, Ability to work in a high-volume environment, Physical requirements (list). Also maybe "Ability to work overtime and flexible hours as required including nights, weekends and holidays" goes to Schedule.
Skills section: Excellent verbal communications skills with strong attention to detail, Be a self-starter and work with minimum supervision.
Now we need to ensure we don't create sections with filler like "commensurate
(metadata). The instruction: fold minor metadata into a short
or drop it. So we can include a
for location and property. We also have "Pay Range America's second oldest horse racing track..." That's weird; maybe it's a misplaced description. Actually the line: "Pay Range America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852." It seems they intended to put a description under "About the role" but mislabelled Pay Range. Since there is no actual pay range, we should not create Pay section. The descriptive text about the track is substantive about the property; we could include it in About the role or maybe a separate paragraph about the property. It's not boilerplate; it's info about the venue. We'll keep it as part of About the role. Now let's extract content. From posting: - Title: Usher (ignore) - Requisition ID#: 5077 (drop) - Location: New Orleans, LA, US, 70119 - Property: Fair Grounds Race Course Slots OTB & Casinos - Pay Range America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana. - Job Summary The Guest Services Clerk provides professional services in a variety of positions throughout the Fair Grounds facility to satisfy customer inquiries, needs and requests in a manner which meets and exceeds customer and company expectations. - Essential Duties And Responsibilities (list): 1. Ensure compliance with all operational and regulatory requirements. 2. Disseminates accurate and real-time information to customers regarding the Fair Grounds’ offerings and escalates request for information from superiors when needed. 3. Educates customers about the offerings as needed. 4. Creates and maintains a working environment conductive to positive morale, quality, creativity and teamwork. 5. Maintains positive relations with customers and provides service satisfactory to customer and Fair Grounds requirements. 6. Anticipates and responds to a wide variety of customer needs and request quickly and efficiently. 7. Consults with customers to maintain goodwill and obtain satisfactory outcomes for disputes. 8. Escalate disputes with superiors when appropriate. 9. Build customer goodwill using proper etiquette techniques. 10. Maintain confidentially of customer personal and account information when such is required to process transactions. 11. Assists in monitoring and enforcing access to restricted and reserved areas in the facility. 12. Advice and consultation with management to recognize opportunities to improve operations that better serve customers. 13. Join in creating a working environment conductive to positive morale, quality, creativity and teamwork. 14. Promotes attainment of individual and business unit goals. 15. Responds to wide variety of unexpected and emerging issues and defines appropriate directions to address such issues. Note some duplicates: "Creates and maintains a working environment conductive to positive morale, quality, creativity and teamwork." appears twice (items 4 and 13). We should keep both? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Duplicated lines: we should remove duplicated lines? The instruction says: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. So we need to deduplicate the responsibilities. Keep one instance. Thus responsibilities list after dedup: - Ensure compliance with all operational and regulatory requirements. - Disseminates accurate and real-time information to customers regarding the Fair Grounds’ offerings and escalates request for information from superiors when needed. - Educates customers about the offerings as needed. - Creates and maintains a working environment conductive to positive morale, quality, creativity and teamwork. - Maintains positive relations with customers and provides service satisfactory to customer and Fair Grounds requirements. - Anticipates and responds to a wide variety of customer needs and request quickly and efficiently. - Consults with customers to maintain goodwill and obtain satisfactory outcomes for disputes. - Escalate disputes with superiors when appropriate. - Build customer goodwill using proper etiquette techniques. - Maintain confidentially of customer personal and account information when such is required to process transactions. - Assists in monitoring and enforcing access to restricted and reserved areas in the facility. - Advice and consultation with management to recognize opportunities to improve operations that better serve customers. - Promotes attainment of individual and business unit goals. - Responds to wide variety of unexpected and emerging issues and defines appropriate directions to address such issues. Check for any other duplicates: "Creates and maintains..." appears twice; we kept one. Good. Now Required Skills And Abilities: - Must be 21 years old. - Must be able to obtain a Racing License from the Louisiana Racing Commission. - Education And Experience: High School diploma or equivalent. - Ability to work in a high-volume environment. - Excellent verbal communications skills with strong attention to detail. - Be a self-starter and work with minimum supervision. - Ability to work overtime and flexible hours as required including nights, weekends and holidays. Physical Requirements & Working Conditions: - Constant wrist motion, sit, hear and eye/hand coordination; - Frequently speak, read, write, stand, walk, bend and stoop; - Occasionally lift, carry, push and pull. - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to sit and talk. - The employee frequently is also required to stand, walk and reach with arms and hands, bend and can lift at least 25 pounds. We need to keep all substantive info. The boilerplate about reasonable accommodation maybe not boilerplate? It's a standard statement but could be considered boilerplate? It's not EEO but it's about accommodation. The instruction says remove EEO/equal-opportunity boilerplate. This is about accommodation, not EEO. Might keep? It's generic but still substantive? It's a standard statement; but it's not specifically about the job. Might be considered boilerplate. Safer to keep? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". This is legal accommodation statement; could be considered legal boilerplate. I'd remove it to be safe. Also the sentence "The physical demands described here are representative..." is also generic but describes the job; it's substantive. Keep. We also have "All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability." That's EEO boilerplate; remove. Also "Work With Us Churchill Downs Incorporated is an inclusive and fun place to work..." that's boilerplate; remove. Also "Already Work Here? Here's a Link To Apply Internally Employee Login" remove. Also "Nearest Major Market: New Orleans" maybe metadata but could be kept as location? Already have location. Might drop. Now we need to decide sections. We have About the role: Could combine the description of property and job summary. We have Responsibilities: list. We have Requirements: Could include education/experience, age, license, ability to work high-volume, etc. But also physical requirements maybe separate? Could be under Requirements as well. We have Skills: verbal communication, self-starter, etc. Also ability to work overtime/flexible hours (schedule). But schedule we might put in Schedule section. We have Schedule: ability to work overtime and flexible hours as required including nights, weekends and holidays. We have Benefits: none. Pay: none. Thus sections: About the role, Responsibilities, Requirements, Skills, Schedule. Check if any content missing: Physical requirements (constant wrist motion etc.) Should go somewhere. Could be under Requirements (maybe as "Physical Requirements") but we don't have a heading for Physical Requirements unless we create a separate section. The allowed headings list includes only those specific ones; we cannot create arbitrary headings like Physical Requirements. We must use only the given headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to fit physical requirements into one of those. Likely Requirements or Skills. I'd put under Requirements (since it's about ability to perform job). Or maybe under Skills? Physical requirements are not skills. So Requirements. Thus Requirements section will include: Must be 21 years old, Must be able to obtain a Racing License from the Louisiana Racing Commission, High School diploma or equivalent, Ability to work in a high-volume environment, Physical requirements (list). Also maybe "Ability to work overtime and flexible hours as required including nights, weekends and holidays" goes to Schedule. Skills section: Excellent verbal communications skills with strong attention to detail, Be a self-starter and work with minimum supervision. Now we need to ensure we don't create sections with filler like "commensurate