Usher

About the role

Fills out various forms for scheduling purposes. Assess area for cleanliness prior to event/clean up and messes prior to doors. Helps in maintaining a clear walk way for patrons. Efficiently and courteously distributes information & provides guidance concerning seating and events. Escort guest to their sections/seats, frequently when the venue is dark. Distribute information concerning coming attractions. Proactively approach guests that may have a question, difficulty, or complaint. Monitors events and event spaces to watch for potential issues and to ensure the safety of all guests. Notifies operations staff for assistance when the need arises. Enthusiastically greet in a friendly positive manner with the public and all levels of management and fellow employees. Light cleaning of trash and chair removal duties after some events. Work independently or within groups. Able to judge and assess situations for immediate appropriate response including alerting staff or emergency personnel. Dress according to Dow Event Center/Jolt Credit Union Event Park Dress Code Policy. Know & enforce Dow Event Center/Jolt Credit Union Event Park Policies and Procedures. Ability to complete an incident form if needed. Availability to work a minimum of 2 day/events per month. Other duties may be assigned.

Qualifications

• High school diploma or G.E.D.
• 6 months experience in customer service related field
• Valid driver's license required

Skills and abilities

• Ability to work with minimal supervision
• Strong customer services skills
• Good written, verbal and interpersonal skills required: ability to interact with all levels of staff including management
• Ability to work irregular hours including, nights, weekends and holidays
• Professional presentation, appearance and work ethic
• Some computer experience

Physical demands

• Ability to stand and walk for long periods of time, including up and down stairs
• Ability to lift and carry up to 10 pounds
• Ability to work in a variety of environments, including but not limited to heights, darkened arena, around crowds, loud noise, and flashing lights
• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear
• This position may require work inside or outside of the building, as needed by events

Resumes will be accepted by FOH Hiring Manager, The Dow Event Center, 303 Johnson St, Saginaw, MI 48607. Applicants that need reasonable accommodations to complete the application process may contact 989-759-1320.