User Support & Training Specialist
E-Logic, Inc. · Atlanta, GA · 4 days ago
On-siteTrainingFull-time
Key Responsibilities
- Provide tier-1 and tier-2 technical help desk support to public health users, troubleshooting application issues promptly.
- Author comprehensive user manuals, administrator guides, FAQs, and technical documentation.
- Develop and conduct virtual training sessions, webinars, and onboarding materials for system users.
- Ensure all user documentation, web content, and training materials strictly adhere to Section 508 accessibility compliance.
Qualifications
- Proven experience providing user support and help desk assistance for enterprise software applications.
- Strong technical writing skills with experience creating user manuals and instructional guides.
- Mandatory expertise and familiarity with Section 508 compliance and web accessibility standards.
- Excellent interpersonal communication skills and presentation abilities.
Benefits
You will act as the primary point of contact for end-user inquiries, troubleshooting software issues, and creating accessible instructional materials, including user manuals, admin guides, and video tutorials.
Pay
The salary range for this position is $45,000 - $60,000 annually.
Schedule
The schedule for this role is flexible to accommodate the needs of the CDC proposal process.
Skills
Not specified.
Requirements
Not specified.
Company Information
E-logic is hiring a User Support & Training Specialist to deliver comprehensive tier-1 and tier-2 technical help desk support, build user enablement programs, and author technical documentation for Secure HIV-TRACE program from Centers for Disease Control and Prevention (CDC).