User Support Specialist

About the role

Our client is designing, developing, deploying, and operating a DoD-wide Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) workflow management platform for Open Source Intelligence (OSINT) known as POSTMAN. As a User Support Specialist, you will play a critical role in ensuring the platform is built to maximize mission outcomes, is user-friendly, and adheres to IC standards, policies, and practices.

Responsibilities

• Become a POSTMAN power user to support the discovery of critical intelligence insights.
• Proactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches.
• Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
• Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
• Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
• Create POSTMAN training and familiarization material to support Users.
• Document and communicate user requirements to POSTMAN development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.

Requirements

• An active TS/SCI clearance with ability to obtain a TS/SCI with Polygraph.
• A Bachelor’s Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst.
• Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree.
• Experience working with Intelligence Community and Law Enforcement Agencies.
• Experience with creating user guides and training end users for software platforms.
• The ability to perform well in a dynamic, fast-paced environment.
• To enjoy and excel at solving complex problems to support real-world National Security missions.
• To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.
• To be self-motivated, creative, and organized.
• The ability to clarify and accomplish tasks on time, under limited supervision.
• The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.
• Excellent written and verbal communication skills.

Desired Skills

• Experience providing technical training for IC tools or technologies.
• Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook).
• Data analytics experience.
• Experience engaging with Senior Executive Service civilians and equivalent Military ranks.
• Experience working Russia, China, Iran, and North Korea issues.
• High proficiency with Microsoft Office products, Sharepoint, Atlassian Products (Jira and confluence).

Benefits

Salary is commensurate with experience. Salary range for this requisition is: $80k-$160k annual. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Who we are

ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence, Defense, Health, and Safety areas. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers’ driving innovation, agility, and security across all mission areas.

Some of our benefits

• Generous PTO plus 11 Federal Holidays
• Retail Retirement Planning – 401k Fully Vested with Match
• Annual Health and Wellness Allowance – buy an Apple Watch, a treadmill, or hit the gym on us
• Career Development – Annual Funds to spend on Education and Training
• Volunteer Time Off – Annually, all employees can spend 8 hours directly supporting a charity of choice
• Charitable Match – ABSC matches an employee’s donation to a qualifying charity
• Referral Program – We pay for internal and external referrals!
• LOV Awards – Earn bonus awards throughout the year from our Living Our Values awards program