User Support Specialist (Intelligence Data Discovery and Tradecraft)

About the role

Join Leidos’ all-star team in designing, developing, deploying, and operating a DoD-wide Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) workflow management platform for Open Source Intelligence (OSINT) known as POSTMAN. As a User Support Specialist, you will play a critical role in ensuring the platform maximizes mission outcomes, is user-friendly, and adheres to IC standards, policies, and practices.

Responsibilities

• Become a POSTMAN power user to support the discovery of critical intelligence insights.
• Proactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches.
• Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
• Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
• Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
• Create POSTMAN training and familiarization material to support Users.
• Document and communicate user requirements to POSTMAN development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.

Requirements

• An active TS/SCI clearance with ability to obtain a TS/SCI with Polygraph.
• A Bachelor’s Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst. Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree.
• Experience working with Intelligence Community and Law Enforcement Agencies.
• Experience with creating user guides and training end users for software platforms.
• The ability to perform well in a dynamic, fast-paced environment.
• To enjoy and excel at solving complex problems to support real-world National Security missions.
• To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.
• The ability to clarify and accomplish tasks on time, under limited supervision.
• The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.
• Excellent written and verbal communication skills.

Qualifications

• Experience providing technical training for IC tools or technologies.
• Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook).
• Data analytics experience.
• Experience engaging with Senior Executive Service civilians and equivalent Military ranks.
• Experience working Russia, China, Iran, and North Korea issues.
• High proficiency with Microsoft Office products, Sharepoint, Atlassian Products (Jira and Confluence).

Skills

• Ability to become a POSTMAN power user to support the discovery of critical intelligence insights.
• Proactive collaboration with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches.
• Subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
• Building professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
• Identifying and pursuing opportunities to increase user adoption of the POSTMAN software and relevant data.
• Creating POSTMAN training and familiarization material to support Users.
• Documenting and communicating user requirements to POSTMAN development teams.
• Collecting and analyzing metrics to refine user engagements and improve data discovery.

Benefits

Leidos offers a comprehensive benefits package including competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement.

Pay

$73,450.00 - $132,775.00

Schedule

The position offers a flexible schedule with occasional remote work based on client requirements/deliverables.