User Support & Junior Systems Administrator

About FirmaTRUST

FirmaTRUST is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security.

Position Overview

We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients' IT environments run smoothly and efficiently.

Key Responsibilities

• Provide technical support to users, addressing and resolving hardware and software issues
• Aid in the maintenance and administration of servers and networks
• Document and track support requests using ticketing systems
• Conduct training sessions for users on IT best practices and system usage
• Manage and maintain asset inventory of hardware and software
• Support the implementation of security protocols and monitoring systems

Requirements

• 4+ years of hands-on experience in user support and systems administration
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proficiency in Windows and Apple operating systems
• Working knowledge of server systems, particularly Windows Server (2008/2012)
• Experience with cloud services such as Office 365 and Google Workspace
• Familiarity with MDM solutions and security protocols
• Excellent troubleshooting skills and ability to work under pressure
• Strong communication skills and a customer service-oriented mindset
• Ability to adapt to rapidly changing technology and business needs

Qualifications

• 4+ years of hands-on experience in user support and systems administration
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proficiency in Windows and Apple operating systems
• Working knowledge of server systems, particularly Windows Server (2008/2012)
• Experience with cloud services such as Office 365 and Google Workspace
• Familiarity with MDM solutions and security protocols
• Excellent troubleshooting skills and ability to work under pressure
• Strong communication skills and a customer service-oriented mindset
• Ability to adapt to rapidly changing technology and business needs

Benefits

• 401(k) with company match
• Company Paid Holidays
• Health Care Plan (Medical, Dental & Vision)
• Retail Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources