User Support & Junior Systems Administrator

About the role

FirmaTRUST is a leading Managed IT Services Provider dedicated to enhancing operational efficiency and security for small and medium-sized enterprises. Since 1997, we have provided comprehensive managed IT and security services.

Position Overview

We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is essential for providing top-tier technical support and administration to our diverse client base.

Key Responsibilities

• Provide technical support to users, addressing and resolving hardware and software issues.
• Aid in the maintenance and administration of servers and networks.
• Document and track support requests using ticketing systems.
• Conduct training sessions for users on IT best practices and system usage.
• Manage and maintain asset inventory of hardware and software.
• Support the implementation of security protocols and monitoring systems.

Requirements

• 4+ years of hands-on experience in user support and systems administration.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proficiency in Windows and Apple operating systems.
• Working knowledge of server systems, particularly Windows Server (2008/2012).
• Experience with cloud services such as Office 365 and Google Workspace.
• Familiarity with MDM solutions and security protocols.
• Excellent troubleshooting skills and ability to work under pressure.
• Strong communication skills and a customer service-oriented mindset.
• Ability to adapt to rapidly changing technology and business needs.

Benefits

• 401(k) with company match
• Company Paid Holidays
• Health Care Plan (Medical, Dental & Vision)
• Retail Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources

Pay

Details not specified.

Schedule

Details not specified.