Junior Systems Administrator

About the role

Administers and supports administrative and academic applications across the College. Responsible for the installation, upgrade, maintenance and support of both administrative and academic applications, including their respective database and server environments. Participates in technical strategic planning sessions to ensure that the College is well positioned for the future.

Responsibilities

• Responds to, investigates, and resolves issues reported by end-users for supported applications, the associated backend databases, and all interfaced applications
• Maintains database and middleware (Weblogic, tomcat, etc.) server software as necessary
• Maintains the servers (Windows, Linux, UNIX, etc.) as necessary
• Maintains all associated disaster recovery environments
• Develops and maintains the necessary troubleshooting documentation
• Acts as primary liaison to the associated vendor HelpDesk for issue resolution
• Applies security patches as necessary
• Provides before, after hours, and weekend support to resolve application issues as necessary
• Installs, upgrades, and configures new middleware server software, database software and applications as necessary
• Applies software patches and performs major upgrades as necessary
• Provides before, after hours, and weekend support for migrations and upgrades as necessary
• Identifies and evaluates new tools and solutions for improved application and server management
• Identifies cross-training and documentation opportunities
• Performs other duties as assigned

Requirements

• Possess knowledge of TCP/IP, Ethernet, firewalls, routing and load balancing
• Possess knowledge of database connectivity issues
• Possess working knowledge of systems administration concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus
• Demonstrated basic Visio skills
• Demonstrated basic Project Management skills
• Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Possess strong organizational and time-management skills
• Possess excellent written, verbal and interpersonal communication skills
• Foster a team environment and work collaboratively
• Research and analyze issues and develop solutions
• Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Critical thinker with ability to identify and implement efficiencies within daily operations
• Possess sensitivity to appropriately respond to the needs of a diverse population

Qualifications

• Associate’s Degree in I.T., Computer Science, or related field
• Significant related experience may substitute for education

Skills

• Possess knowledge of Microsoft IIS, including SSL/TLS certificates
• Possess knowledge of authentication methodologies (Active Directory, LDAP, CAS, etc.)
• Possess intermediate proficiency with ERP Banner System (or equivalent program)
• Possess intermediate proficiency with Blackboard Learn (or equivalent program)

Benefits

N/A

Pay

$50,000 to $60,000

Schedule

M-F 8:30a-5p