User Services Student Development & Outreach Specialist - University Library

Position Summary

This full-time position provides direction and development of career readiness skills for student employment across the Library's User Services department. The position is responsible for the overall service and direction for the outreach efforts of the University Library, including events, programming and other campus/community collaborations in support of the Library and University goals. The position coordinates the hiring and scheduling of student employees in User Services. This position collaborates in the supervision and training of User Services' student employees. Responsibilities also involve providing services at the Circulation Desk, including circulation of materials and general customer service. The position works closely with and reports to the User Services Librarian.

Responsibilities

• Student Development
  • Develops and provides mentorship structure for career readiness of student employees
  • Collaborates with Library staff to create co-curricular library student projects
  • Develops and assesses learning objectives related to student projects
  • Works with Library staff and student employees to manage the timelines and communication of student projects
  • Trains student employees on customer service, circulation and related library activities
  • Develops procedures and policies for student manager peer leadership
  • Coordinates with Library staff on the training of Library student employees
  • Collaborates with User Services Librarian and staff to develop student training materials for User Services
  • Utilizes UW-Whitewater's strategies for student employment as a high impact practice
  • Participates in Library and campus committees relating to student employment and training
  • Remains current on best practices on effective management of student employees
• Student Supervision
  • Responsible for the management of student employees in User Services
  • Develops and maintains User Services student employee schedules
  • Collaborates with User Services staff to assign student employee work responsibilities
  • Reviews and approves User Services student employee timesheets according to payroll schedule
  • Coordinates the hiring of student employees for User Services
  • Participates in the assessment and review of User Services student employees
  • Assist with the tracking and management of student employee budget
• Circulation Desk
  • Provides and maintains routine operation of circulation services with excellent customer service
  • Ensures appropriate circulation and security of materials
  • Promotes library services and assists patrons in their use
  • Supports the general policies and procedures of the library
  • Responds to user questions and complaints
  • Assists with troubleshooting of library equipment, such as computers, printers and other equipment
• Outreach
  • Serves as a point of contact for external library outreach to the UW-Whitewater main campus and communities for programming
  • In consultation with library staff, develops collaborative programs and services with university units, organizations, and community groups
  • Cultivates and maintains working relationships with liaisons from campus units
  • Manages programming events according to planned timelines and budgets
  • Collects and analyzes data and feedback to assess outreach efforts
  • Participates in outreach-related Library work groups and teams
• Miscellaneous Duties
  • Remains current and knowledgeable on university and library policies regarding student employment
  • Maintains cooperative interpersonal relationships
  • Participates in cross-training opportunities
  • Attends library and university meetings, as needed
  • Works on special projects as needed
  • Performs other duties as assigned
  • Participants in applicable safety rules and regulations including necessary training and drills

Key Job Responsibilities

• Independently troubleshoots and resolves complex problems for various resources and services
• May be responsible for tracking or managing a program budget
• May supervise the day-to-day work of employees and/or student workers, including training and/or approving hours
• Generates and analyzes reports of library programs, operations, and/or service outcomes
• Coordinates the day-to-day functions of one or more library programs, operations, and/or services
• Develops and implements outreach programming and services
• Works independently and/or is responsible for specialized service areas or operations
• Recommends, communicates, and oversees operating policies and procedures relevant to assigned area(s)
• Identifies opportunities and implements improvements to programs, processes, procedures, and/or services

Compensation

Well-qualified candidates can expect a starting annual salary of $48,960. UW System employees receive an excellent benefit package. To learn more about the UW System's comprehensive benefit package, review the UW System Employee Benefits Brochure.

Required Qualifications

• Supervisory and training experience
• Customer service experience
• Ability to work independently managing multiple tasks
• Experience with project management coordination
• Undergraduate degree

Preferred Qualifications

• Experience in building partnerships and collaborations
• Experience working in a higher education setting
• Experience planning and supervising events
• Experience with integrated library systems platforms
• Master's degree or significant course work to completion of degree

Knowledge, Skills and Abilities

• Knowledge of, or ability to learn, library services, processes, searching of library catalogs and databases, and circulation systems
• Ability to work under general supervision applying a variety of complex rules and procedures with close attention to detail
• Ability to interact respectfully with people with diverse socioeconomic, cultural and ethnic backgrounds
• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills

How to Apply

Only complete application packages will be considered. This includes online submission of the following documents:

• Cover Letter
• Resume
• Name and contact information for three professional references

To ensure consideration, applications received by September 10th, 2026 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or hr@uww.edu.

For questions regarding this position, please contact Diana Shull at shulld@uww.edu or 262.472.5011.

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.

About UW-Whitewater

UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class, affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1,300 faculty and staff are devoted to the success of the university's 11,500 students at its main and Rock County campuses. The team provides high-impact practices and academic programs — online and in person — from associate to doctoral levels. Recognized nationally for affordability, inclusion, and career development, UWW serves approximately one-third first-generation students and boasts strength in many areas, especially business and education. The campus and community embrace the Warhawk Family spirit, supporting the university's arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access, more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities — a priority mission since the 1970s. UW-Whitewater's campuses are located centrally near Milwaukee, Madison, and Chicago, offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells, the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville, a town of 60,000 located on the Rock River and known as Wisconsin's Park Place.

The University of Wisconsin-Whitewater is part of the 13-campus Universities of Wisconsin (https://www.wisconsin.edu).