USER SERVICES SPECIALIST

About the role

Oversees User Services Operations Sunday through Thursday. Shares oversight and responsibilities of the department’s Service Point Operations which includes user service points and all types of user support.

Responsibilities

• Provides direct user support of all types: interacts with students, faculty, staff and community users to provide assistance, solve problems and respond to questions and complaints.
• Oversees the safety of library users, user compliance with library policies and procedures, and the stewardship of the collections within the Park Library during assigned hours.
• Troubleshoots and oversees the Print Q, public printer/copiers/scanners and other equipment.
• Shares student supervision responsibilities, which includes hiring, budgeting, scheduling, training, evaluating and developing training material with other Access/User Services student supervisors.
• Oversees all aspects of collection maintenance, which includes, shifting for space management, shelf-reading, inventory, stack straightening, repair of materials, and cleaning of all library collections.
• Assists with events and room set-ups.
• Participates with other Access/User Services team members to use a variety of technology tools.
• Oversees in house use processes.
• Manages moveable shelving, by troubleshooting and putting in a service request for repair.
• Conducts special projects and serves on library committees.
• Participates in the Access and User Services Department which includes attending staff meetings and performing related responsibilities.
• Meets with other Access/User Services supervisors on a regular basis to share information and work through issues and problems.
• Meets regularly with the Coordinator of Access/User Services concerning projects and shared goals, and for problem solving.
• Works cooperatively and regularly with staff in other Library and University departments.
• Participates in continuing education activities to foster professional development and enhance job skills.
• Other duties as assigned.

Requirements

• Associate’s degree.
• One year of library work experience or equivalent.
• Demonstrated ability to supervise and direct the work of others.
• Effective organizational skills and strong attention to detail and accuracy.
• Ability to handle multiple priorities in a fast-paced environment.
• Ability to work in a team setting while also having the capability to work independently with independent judgment and with minimum supervision.
• Demonstrated verbal and written communication skills.
• Demonstrated positive interpersonal skills.
• Demonstrated Customer service skills.
• Ability to work evenings and weekends as assigned.
• Demonstrated effective problem resolution skills.
• Demonstrated ability to perform work using a variety of online systems and productivity tools.

Qualifications

• Bachelor’s degree.
• Library public services experience.
• Experience searching library catalogs and databases.
• Understanding of the mission and the organization of the library.

Skills

• Customer service skills.
• Ability to work evenings and weekends as assigned.
• Effective problem resolution skills.
• Ability to perform work using a variety of online systems and productivity tools.

Benefits

N/A

Pay

$16.50 - $17.50 per hour

Schedule

12 month weekly work schedule: Sun-Thurs, 3:00 PM-Midnight

About The Department

Oversees User Services Operations Sunday through Thursday. Shares oversight and responsibilities of the department’s Service Point Operations which includes user service points and all types of user support.

About CMU

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives. We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence. CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more. Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17. CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant. Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula. CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms. CMU Leadership Standards Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference. We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams. Please review the Leadership Standards before applying for this position.

Message To Applicants

CMU is an Equal Opportunity Employer and institution. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight. If you wish to see “Know Your Rights ” posters, please click here. CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter. Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both. CMU’s Title IX Coordinator Can Be Reached At Phone: 989-774-3253 Office: 103 E. Preston St. Bovee University Center, suite 306 Mount Pleasant, MI 48858 Email: titleix@cmich.edu