User Research Assistant

JustinBradley’s client, a multinational media and entertainment company, is seeking a User Research Assistant with an intense passion for gaming and the science around conducting research. Hybrid to Burbank, CA.

About the role

As a User Research Assistant, you will moderate groups (4–24 participants) through test sessions on console, PC, and mobile products where data is collected on games. You will observe participant behavior and communicate that information back to the research team. Training for many necessary skills will be provided, but knowledge of research practices with people is critical.

Responsibilities

• Prepare and execute research studies.
• Support lead researchers in investigating gameplay behavior to uncover insights.
• Support operational tasks including the setup of labs and procedures.
• Administer each playtest in a non-biased manner.
• Contribute to high-quality research reports that synthesize qualitative and quantitative findings into clear, actionable insights for product, design, and engineering teams.
• Support expert reviews (heuristic evaluations, UX audits, competitive assessments) to identify usability issues, experience gaps, and opportunities for improvement across game features, flows, or systems.
• Clean and code qualitative and quantitative data for analysis.
• Use survey tools to draft, distribute, and administer surveys.
• Use database to search, filter, schedule, and communicate with playtest participants.
• Recruit the necessary amount and participant profile for each study.
• Maintain the inventory of lab supplies, forecasting and updating when new stock is needed.
• Special projects on occasion (data entry, recruiting events, game teardowns, documentation, etc.).

Requirements

• Completion of a relevant college degree (branches of experimental psychology, human-computer interaction, human factors, or related field).
• Comfortable speaking in front of groups with authority.
• Experience moderating research sessions involving groups of participants, such as focus groups, workshops, playtests, or other qualitative research activities.
• Excellent organizational and communication skills.
• Comfortable with Office 365 tools, survey/data analysis tools, and databases.
• Experience with Mural or Figma.
• Comfortable with using technology, setting up lab hardware, troubleshooting common device connectivity issues.
• Knowledge of research design, qualitative, and quantitative methodologies.
• Familiar with game design theory and development process for video games.
• Able to adapt and learn quickly when faced with a large variety of problems.
• Genuinely enjoy gaming in all forms.

Nice to Have Skills

• Experience using AI-powered transcription tools to convert video and audio recordings into accurate, searchable text for research, analysis, or documentation purposes.
• Experience designing, configuring, or deploying custom agents using Microsoft Copilot, Copilot Studio, or similar AI platforms to automate workflows, support research activities, or solve business challenges.
• Familiarity with quantitative research methods, including data collection, statistical analysis, interpretation of results, and reporting of insights.
• Experience troubleshooting PC or console hardware, software, or game build issues to ensure successful execution of playtests and a high-quality participant experience.
• Demonstrated ability to learn new technologies and research tools quickly and apply them effectively in a fast-paced environment.

Pay

Up to $32/hour.