User Researcher

Workstream’s SaaS technology addresses the top pain point of local businesses: hiring, managing, and retaining qualified workers. Our customers include leading brands such as McDonald's, Jamba Juice, 7-Eleven, Uber, FedEx, and Chevron. We enable these businesses to hire faster with texting/SMS, cutting in half the time to engage, hire, and onboard hourly workers. The 2.7 billion desk-less workers represent 80% of the global workforce but have been underserved by technology compared to in-office knowledge workers. As a Series B company, we are expanding our product portfolio with a team from Google, Uber, MIT, and Stanford, backed by legendary VCs and industry experts, including Founders Fund, BOND, Coatue, the CEO of DoorDash, and the President of Instacart.

About the role

We’re looking for an experienced UX Researcher to join our growing design and research team. You will uncover deep insights and partner with product designers, product managers, engineers, and cross-functional roles to elevate the user experience for our teachers, students, parents, and school admins who use our web and mobile products daily around the world. You must be passionate about user research, an exceptional communicator, and comfortable scaling your work from identifying new product opportunities to validating concepts and running usability tests post-launch.

As one of the first researchers on the team, you’ll help develop the user research identity, practice, and culture across the company. Senior User Researchers are leaders within their product areas, collaborating with leadership and product teams on strategy, roadmap, and goals. You must process diverse information—product data, customer feedback, and internal insights—to break down complex problems and frame your thinking in accessible ways. We expect our enterprise product experiences to meet the same standards as the world’s best consumer products.

Responsibilities

• Design and conduct studies across key product areas using methods such as ethnographic/field research, diary studies, surveys, usability testing (remote and in-person), and other impactful techniques.
• Package insights into design tools and assets for product managers and designers (e.g., personas, design principles, scenarios, frameworks).
• Collect, analyze, and present quantitative and qualitative data to generate actionable strategic and tactical recommendations that improve the product experience.
• Partner with our data analytics team to provide context for their insights.
• Communicate insights compellingly, advocate for users, and cultivate an empathetic culture across the company.
• Adapt and innovate research practices to meet team needs under tight timeframes in a rapidly growing company.

Requirements

• Lead research experience on projects requiring qualitative and quantitative data collection and analysis.
• Multi-year experience managing cross-functional projects involving key stakeholders, product teams, and other roles.
• Experience working within an agile/lean product process.
• Excellent written and verbal communication and presentation skills.
• Strong listening, analytical, and organizational skills.
• Enthusiasm for a team-oriented, collaborative, high-energy, fun, and fast-paced environment.
• The drive and energy to create a user-first company culture.
• An undergraduate degree in Human-Computer Interaction, Sociology, Psychology, Computer Science, Cognitive Science, or comparable UX research experience.
• 5+ years of experience working with product organizations, conducting qualitative and quantitative research studies, including usability tests, surveys, and user interviews.

Employment Type: Full-time