User Experience Designer- Service Design, Complex Products

Our Financial Services client is seeking a UX Designer to join their team for the next 6 months, 40 hours/week. This role is hybrid onsite 3 days a week in St. Paul, MN. Role SummaryThe User Experience (UX) Consultant is responsible for creating intuitive, research-driven digital and service experiences across complex products, platforms, and customer journeys. This role combines UX research, interaction design, UI design, and service design to deliver cohesive experiences that meet user needs, support business objectives, and align with accessibility and brand standards. Working within an agile environment, the UX Consultant collaborates closely with product, engineering, and business stakeholders to design, validate, and optimize experiences across web, mobile, tablet, and cross-channel touchpoints. They serve as a champion for user-centered design practices and may mentor less experienced team members.Top Must Have Skills 5+ years of experience in UX Design, UI Design, Interaction Design, Service Design, Information Architecture, or a related user-centered design role Strong experience conducting qualitative user research, including interviews, usability testing, task analysis, and observational research Expertise with UX/UI design tools such as Figma and FigJam, including creation of wireframes, prototypes, and high-fidelity designs Experience developing journey maps, service blueprints, and end-to-end service models, and translating research insights into effective digital experiences Strong understanding of agile methodologies, accessibility standards, behavioral statistics, and experimental design principles Additional Qualifications Bachelor's degree in Interaction Design, UX Design, Service Design, Human Factors, Graphic Design, Industrial Design, or a related field, or equivalent practical experience Experience designing large-scale digital products and complex customer journeys Knowledge of design systems and governance practices to ensure consistency across products and experiences Ability to communicate complex concepts through storytelling, research findings, journey maps, and prototypes Strong stakeholder management and cross-functional collaboration skills Experience mentoring junior designers and supporting team development Financial services industry experience and understanding of financial services customers preferred Experience creating data visualizations, stakeholder presentations, and user research documentation preferred Responsibilities Design user-centered digital and service experiences that align with business goals, user needs, accessibility requirements, and brand standards Create wireframes, high-fidelity UI designs, interaction patterns, prototypes, and supporting design documentation Conduct and lead qualitative user research, including interviews, usability testing, persona development, task analysis, and journey mapping Evaluate research needs, define research approaches, and translate findings into actionable design recommendations Develop journey maps, service blueprints, and end-to-end service models across channels, systems, and user groups Identify user pain points and opportunities for improvement across interfaces, processes, and service ecosystems Lead exploration, testing, and validation of digital experiences across web, mobile, and tablet platforms Collaborate closely with product owners, engineers, business analysts, and other stakeholders within an agile development environment Present design concepts, research findings, prototypes, and journey maps to stakeholders and leadership audiences Ensure UX and UI requirements are accurately implemented throughout development through ongoing collaboration and design reviews Advocate for user-centered design, service design thinking, and research-driven decision making across the organization Maintain and promote adherence to design systems, digital standards, accessibility requirements, and established design guidelines Research and implement emerging UX methodologies, tools, and best practices to improve team effectiveness and user outcomes Gather and synthesize customer, partner, and associate needs to support both short-term product initiatives and long-term experience visioning Produce deliverables including wireframes, high-fidelity designs, interactive prototypes, sitemaps, flow charts, service blueprints, journey maps, user research plans, presentations, and data visualizations Mentor and support less experienced team members through collaboration, guidance, and knowledge sharing where appropriateIn this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.BenefitsCreative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service. Email Your Resume In Word To Meggan.Sharma@jobalert.creativecircle.com Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply. Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : MS14-1996414L140 -- in the email subject line for your application to be considered. Meggan Sharma - Recruiter, National Delivery For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role. This job was first posted by Creative Circle on 09/02/2026 and applications will be accepted on an ongoing basis until the position is filled or closed. Everforth Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle. Copyright © 2026 Everforth, Inc. All rights reserved.