User Experience Designer

This is a hybrid role located in San Jose, CA, requiring in-office presence 3 days a week.

About the role

Cisco’s Customer Experience (CX) organization is one of the company’s fastest-growing and most innovative teams, crafting a first-in-class digital experience for customers and partners. Cisco IQ, the platform behind it, is built with emerging technologies including predictive and generative AI to drive customer success. The design team shapes the support experience, helping customers find, understand, and reduce risk across their networks. Most work involves distilling overwhelming volumes of information into what matters most for each customer, enabling quick decision-making without losing context—rewarding systems-level thinking. Join to pioneer and shape how AI evolves both what we build and how we build it.

Responsibilities

• Execute design for a specific set of features, producing flows, wireframes, interactive prototypes, and production-ready visual design while partnering daily with product management and engineering to ensure work is built as intended.
• Ground decisions in user insights and business needs, ensuring every design is backed by real understanding of how users work.
• Apply AI tools across your workflow—from concept generation and prototyping to testing, validation, and automating routine tasks—and influence how the team works based on your findings.
• Push the next generation of products toward AI-native experiences, applying interaction patterns that earn user trust.
• Deliver shipped experiences that are measurably easier to use and introduce better ways of working that the team adopts.

Requirements

• Bachelor’s degree with 5+ years of experience, or master's degree with 3+ years of experience.
• Experience in UX Design or Product Design.
• Proficiency in design tools such as Figma, Sketch, or similar applications.
• Experience integrating AI tools (e.g., Claude, other LLM assistants, generative design tools) into design workflows or designing AI-powered product features.

Preferred Qualifications

• Degree in Human-Computer Interaction (HCI), Interaction Design, or a related field.
• Experience working within established design systems, applying components and patterns consistently and with design principles.
• Experience designing complex enterprise or technical software, including networking, security, cloud, or data-intensive dashboards.
• Portfolio demonstrating end-to-end ownership of shipped software, including user flows, wireframes, interactive prototypes, and final visual designs.
• Track record of experimenting with emerging AI tools and sharing insights through internal demos, write-ups, side projects, or publications.

Why Cisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era—and beyond. With 40 years of fearless innovation, we create solutions that power how humans and technology work together across physical and digital worlds. Our technology provides customers with unparalleled security, visibility, and insights across their entire digital footprint. Fueled by our technology’s depth and breadth, we experiment and create meaningful solutions. Our global network of doers and experts ensures opportunities to grow and build are limitless. We collaborate with empathy to make a big impact on a global scale. Because our solutions are everywhere, our impact is everywhere—starting with you.

Pay

The starting salary range for this position is $138,100.00 to $196,500.00 for new hires in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate’s hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Full salary ranges for specific locations:

• New York City Metro Area: $138,100.00 - $226,000.00
• Non-Metro New York State & Washington State: $124,000.00 - $201,000.00

For quota-based sales roles, the ranges include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance, subject to Cisco’s plan eligibility rules.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave, short- and long-term disability coverage, and basic life insurance.
• Restricted stock units (RSUs) that vest following continued employment.
• Paid time away:
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
  • 1 paid day off for employee’s birthday.
  • Paid year-end holiday shutdown.
  • 4 paid days off for personal wellness.
  • Non-exempt employees receive 16 days of paid vacation per full calendar year, accrued at 4.92 hours per pay period.
  • Exempt employees participate in a flexible vacation program with no defined limit (subject to business limitations).
  • 80 hours of sick time provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward annually.
  • Additional paid time off for critical or emergency family issues.
  • Optional 10 paid days per full calendar year to volunteer.
• Annual bonuses for non-sales roles, subject to Cisco’s policies.
• For sales roles, performance-based incentive pay split between quota and non-quota components:
  • Quota-based incentive pay:
    • 0.75% of incentive target for each 1% of revenue attainment up to 50% of quota.
    • 1.5% of incentive target for each 1% of attainment between 50% and 75%.
    • 1% of incentive target for each 1% of attainment between 75% and 100%.
    • Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap.
  • Non-quota-based sales performance elements: 0% up to 125% of target.

Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.