User Experience Design Manager

About the role

Mastercard Digital Labs is seeking a User Experience Design Manager to lead the design of innovative experiences for global clients. This role involves traveling to client sites across the US to deliver innovation events, collaborating with engineers and creatives, and supporting longer-term design projects.

Responsibilities

• Work with clients to understand their needs and design solutions using traditional and AI-powered tools.
• Create sketches, flows, wireframes, visuals, and prototypes to collaborate with clients and the Digital Labs team.
• Explore and implement AI-generated content and prototyping tools to enhance the speed and quality of deliverables.
• Contribute to the team's adoption of AI by identifying new tools, sharing best practices, and establishing workflows.
• Support detailed design iterations, prototyping, and heuristic assessments for concept and user experience testing.
• Lead conceptual prototypes and quick-to-market test and learn pilots for client engagements.

Requirements

This role requires 15–20% travel. Must be willing and open to travel.

Qualifications

• Experience in a UX Designer role, preferably with mobile applications.
• Experience presenting designs and explaining design decisions to stakeholders and clients.
• Experience working closely with developers and product owners.
• Experience with design thinking or other innovation/user experience design and ideation methodologies and techniques.
• Experience creating and/or using a variety of design artifacts, such as personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes.
• Experience with common UX design and prototyping tools like Figma, Sketch, Adobe Creative Suite, etc.
• Familiarity with AI-powered design and productivity tools like ChatGPT, Copilot, Claude, or similar platforms for content generation, image creation, and workflow automation.
• Strong visual design skills and a passion for creating compelling, intuitive, and beautiful interfaces.
• Experience with print design, illustration, and/or visual identity is a strong plus.
• Experience in both start-up and corporate environments is a plus.
• Experience designing chat, voice, and/or retail interactions is a plus.

Skills

• Experience in a UX Designer role, preferably with mobile applications.
• Experience presenting designs and explaining design decisions to stakeholders and clients.
• Experience working closely with developers and product owners.
• Experience with design thinking or other innovation/user experience design and ideation methodologies and techniques.
• Experience creating and/or using a variety of design artifacts, such as personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes.
• Experience with common UX design and prototyping tools like Figma, Sketch, Adobe Creative Suite, etc.
• Familiarity with AI-powered design and productivity tools like ChatGPT, Copilot, Claude, or similar platforms for content generation, image creation, and workflow automation.
• Strong visual design skills and a passion for creating compelling, intuitive, and beautiful interfaces.
• Experience with print design, illustration, and/or visual identity is a strong plus.
• Experience in both start-up and corporate environments is a plus.
• Experience designing chat, voice, and/or retail interactions is a plus.

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Tuition reimbursement