User Experience Design Associate
Job Responsibilities
- Contribute to the design and development of user experiences for mid-sized features or small collections of features and ensure alignment with user needs and business goals
- Apply interaction design principles to create seamless and engaging user flows and interactions across multiple platforms, such as web, mobile, and branch
- Participate in iterative design processes, incorporate user feedback and insights to improve the overall user experience
- Support the implementation of inclusive design practices taking into consideration diverse backgrounds and abilities to create accessible and user-friendly experiences
- Help to gather information on market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
- Collaborate with external partners and our co-brand team to align on objectives, manage deliverables, and drive execution
- Develop reusable frameworks and playbooks across Credit Products and the broader ecosystem to accelerate speed-to-market and enable consistency at scale
- Build strong relationships with cross-functional partners (Product, Strategy, Tech, etc.) and proactively identify opportunities to collaborate, incorporating diverse perspectives to elevate project outcomes and strengthen trust
- Communicate design decisions clearly to stakeholders by articulating rationale, tradeoffs, and user impact to build alignment and drive buy-in
- Work effectively within an established design system, applying standards, patterns, and component guidance to deliver consistent experiences across web and mobile
Required Qualifications, Capabilities, And Skills
- 2+ years of experience or equivalent expertise in experience design or a related UX discipline within the digital product space
- Previous experience in visual design and interaction principles, with a focus on creating aesthetically appealing and functional digital experiences
- Demonstrated proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine design concepts
- Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience
- Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite)
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional Details
Additional details about total compensation and benefits will be provided during the hiring process.
About The Team
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.