Used Vehicle Sales Customer Service Representative

Ryder Vehicle Sales Customer Service Representative I is responsible for assisting RVS customers with pre- and post-purchase inquiries. This role works cross-functionally across Sales, Operations, and Asset Management while applying excellent customer communication skills. The position handles inbound and outbound support related to Retail Vehicle Sales via calls, email, and text, maintaining ownership of customer inquiries until resolution.

Schedule

Monday - Friday, 10:00am - 7:00pm. Three weeks of remote training, followed by remote work. Start date: September 21, 2026.

Pay

Hourly rate: $18.00/hr. Bilingual candidates earn $19.00/hr.

Responsibilities

• Deliver a great customer experience by resolving concerns, issues, and disputes to meet customer expectations.
• Execute customer communication protocols for inbound and outbound calls, emails, and texts.
• Handle rental sales and the sales process to increase leads and new customers.
• Coordinate with Maintenance and Asset Management to manage rental truck inventory levels and meet customer demands.
• Enhance productivity through effective workflow management, scheduling, and planning.
• Generate purchase/repair orders and maintain files.
• Contribute to cost containment through inventory planning and warranty management.
• Ensure compliance with company, local, state, federal, and regulatory agency policies.
• Perform other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills.
• Ability to convey information effectively to achieve desired outcomes.
• Goal-oriented, results-driven, assertive, and comfortable with ambiguity.
• High level of initiative, self-motivation, and self-direction.
• Ability to manage multiple assignments, set priorities, and adapt to changing conditions.
• Focus on multiple projects and activities simultaneously.
• Flexibility to operate in a fast-paced environment and self-driven to excel.
• Ability to build and maintain professional relationships across all levels of the organization.
• Demonstrated customer service skills.

Qualifications

• High school diploma or GED required.
• One (1) year or more of experience in sales and/or customer service.

Benefits

For full-time positions, Ryder offers comprehensive health and welfare benefits, including:

• Medical, prescription, dental, and vision insurance.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.